HS10 - Is the Lamp Bug dead or still thriving ?

[sportster64]

It seems that we are going through a new round of owners with the HS10 (including me) compared to the group that purchased back in the time frame of last December- Feburary 03. Whats the latest ? Are we still seeing a large number (at least on this forum) with lamp bugs and other problems ?
What about those that have replaced the lamps - are they running solid ?
What about those that haven't experienced NO PROBLEMS - how many hours have you solidly logged ?

For myself - I feel like I am in the middle of the fear and safety zone with only 60 hours of trouble free operation so far. I kinda feel like I should be using it a lot more just so I can run up the hours before the 90-day lamp warranty expires - but I actually have a window of 180 days (6 months) since my purchase was made with a credit card that doubles the manufactures' warranty period - so we will see !

[JDLIVE]

I am up to 70 hours on mine, no problems so far. Well, I did have the lamp light come on once, but that was because I had stuck a magazine underneath one side to try and level my temporary setup and blocked the vent! D'Oh! That sure scared me. ;)

I also got an extended warranty when I bought mine, so I'm not too worried.

[bbissell]

~120 hours and still kicking. Bulb seems just as bright as when I bought the projector.

[p@55w0rd]

I have been keeping a close eye on this since I have been infected with the bug. Several users have reported on hs10.com that despite getting a HS10 from a new shipment they have been infected as well! I plan on sending mine back to Sony for repairs because I had the first occurrence of the lamp bug since my dealer replaced the lamp 100 hours ago last weekend. Personally I have stopped suggesting this projector to friends because of this problem.

[Ghost7]

I'm up to 299 hours on mine and it's been flawless. Got mine back in January.

Norm

[sportster64]

Chuck - it will be interesting to see what Sony will do with your projector once they get it back. It seems all that Sony is currently doing in Texas with these is slapping new lamps in them and shipping them back out - which I think is slowly becoming evident that this is NOT the permanent fix for the lamp bug problem as we had hoped. Maybe you should mark your lamp that is in it now before you send it out for service to see if it comes back with the original in it - Sony needs to dig a little deeper into this problem. At this rate - forget about seeing 3000 or even 2000 hours of use before lamp replacement. problem being - we here on this forum may or may not represent a large sampling of the distribution of these projectors - If the serial #'s started at 00001 - then we could assume that there would be about 18,000 in circulation to date seeing the most recent serial#'s are in the low 18,000's. Don't know either if these ser#'s count Europe or Japan sales ?

[q3131a]

I have an HS10 in the mid 17000s and I have the bug. However, it is kind of random. I would say that 1 time out of 5 I have the trouble. When it occurs, I unplug the projector and start over. That seems to take care if it most of the time.

I did have an issue a couple days ago that it would not start 4 times in a row.

I have been thinking about setting up an x10 outlet that turns the power off and can be controled via remote.

[jelrod]

After every use, just unplug it or put a swich on the power cord or outlet. After doing this, I have no more fail to start's.

[p@55w0rd]

Hmmm.....

I too have unplugged my unit after the bug and it usually turns back on, but it took 3 tries the last time. I wonder if unplugging it after use would make a difference. Has anyone else tried this? jelrod have you ever had the bug before? How long have you been doing this? We might have something here.

Also something else I have considered is the relative humidity level. The day I had a question it was raining and the humidity was very high in the house. Just a thought.

[jelrod]

When I say unplug it, I mean leave it unplugged between use. It seems to me like something has to discharge over time, how long I can't say, but just unplugging between uses has fixed the startup problem for me. It's funny how I came by this, I was having the start problem every time and had enough. I called some sony tech support number and got some guy that sounded like a teen on his first job. I thought "great", he's going to tell me to unplug it first. Well, I was right about that, and instead of arguing with him, I said OK. I felt kind of stupid when it actually worked.

[joev]

I've had my lamp/cover indicator light come on twice. My PJ is about 2.5 weeks old and 72 hours on the lamp.

Is this the bug you are all refering to?

I unplug the power source for a few moments then plug it back in and it starts just fine. This was actually in the trouble shooting section of the users manual.

I am keeping an eye on this though.

Joe

[jelrod]

Yep JOEV, thats the problem. This projector doesn't like to stay in standby mode for long. I am somewhere in the 400 Hour range and this works every time for me.

[sportster64]

So - you guys that believe that it has to do with the standby mode - what about the explanation as to why the problem seems to go away (at least for awhile) once a new lamp is installed ???

[jelrod]

Not sure, mine got progressively worse until it happened every time. Are there more electronics in the bulb unit that could be the culprit, or is it just a bulb. I have the original bulb in my HS-10, and have had it since late December 2002.

[p@55w0rd]

TTT

[JJay]

1400 hours, I leave it in stand-by mode (have only unplugged to service pj) and have had zero problems.

BTW, does anyone know where to buy lamps and filters?

[builty]

I'm approaching 300 hours, only one startup glitch so far. Mine is always powered off at the socket in between use.

[Impulsive]

I got my HS10 early December and have about 250hrs on it. At about 50hrs the lamp would sometimes refuse to light up on the first attempt and the lamp/cover light would illuminate. If I switched it off at the wall socket for 30secs, and put it back on, then it always started the second time.

At about 100hrs or so the number of occasions this would happen increased. Also, at least two times when I was watching a film, the lamp just went off and I had the lamp/cover light on.

But after I reseated the lamp connector and exercised the lamp cover switch, I have had no problems for over 100hrs (touch wood :) )

I am not saying that what I did was a definite fix but it seemed to have worked for me......only time will tell.

Has anybody else who have had lamp problems tried reseating the lamp connector or exercising the lamp cover switch?

Joe

[tbodin]

I received one of the very early HS10s sometime around last Thanksgiving and had problems pretty early on. The problem started at about 100 hours and got progressively worse until I had a complete failure around 200 hours. NOAV (the dealer / seller) replaced my lamp and aside from one false start about 150 hours ago I have not had one failure. I have a cumulative 460 hours on mine and it is going strong without a hitch. I hope it continues, but I plan to remain quiet and humble about it.

I wonder if there isnt a very high and nagging defect rate with the bulbs. Perhaps late in the life of a failing one the PJ circuitry senses the overload and either cannot fire it properly or shuts down under overload. A simple change of the bulb - nothing more - seems to put the machine back into shape. I see nothing in all the posts that invalidates the idea, tho it may be giving the PJ undue credit to suggest it "senses" a bulb problem and then reacts to it. Is there anyone with any electrical sense that can comment on this?

By the way, in case you have not had it out, the bulb is a very lo-tech device with no electronics. I blv I pulled the bulb and reseated it early on when I was having problems, to no avail - but I cannot say that with 100 pct confidence. Also, I never unplug mine - it is always in standby when it isnt operating.

One other thing, for perhaps an odd reason I am as of this week sitting on a second HS10, just received. I unboxed it and tested it. I also removed the bulb on my existing PJ - the second bulb - the one NOAV put in, and compared it with the new bulb. FYI, my first PJ has SN 105XX and this new one is 18XXX - I bet they started the US models at 10000. The bulbs are more or less identical. If you tilt the bulb to the side, looking at the back, under one of the black plastic flanges, you can read the words in black print - Made in Belgium. If someone with the failing bulb problem could look for that info, it would be interesting to hear whether the failing bulbs have the same label. IE, maybe the Belgium bulbs are the good ones....or at least I can delude myself. They make good chocolate, right?

I also ran a brightness test on the two machines - remember, one with about 260 hours and the other with about 10 minutes. I drove both machines thru the DVI port projected about 5 by 9 feet on my screen. Somewhat unscientific but consistent anyway. I projected a blank white full screen with Notepad and then tested light output at 9 points on the screen - 3 columns and 3 rows covering the entire perimeter and one center observation. I used a Lux light meter. The output on the brand new machine ranged from 126-139 lux at different points on the screen in Cinema mode, while my old machine was putting out 89-101 lux (on both, the coolest region was upper left, hottest lower right). On both machines, in bright / dynamic mode, the lux output was slightly more than doubled. I presume this indicates the slow loss of brightness as the lamp ages. This was my first test with a lux lightmeter, but I intend to check it every 50 hours or so to track the progression. I will report on that at some later date. My machine is "untuned" by the way.

As noted, I have a new US unit with less than one hour, and I think I don't need it as my old one seems to be working fine. I think you can read between the lines.

Tim

[Theater Dreamer]

I have about 1 in 10 fail to start scenarios. Never had the pj shut off during a movie.

Usually I press the on button again and it will fire off. Once I had to unplug the unit.

Serial # is in the 17K range.

About 45 hours on the machine.

[Kevin Korom]

About 300 hours on mine (bought early Jan.), no problems, no false starts-knock on wood! It's in standby mode all the time.

[Schwa]

I had the same problem as tbodin. Namely, at around 30 hours, by bulb would fail to light on about every fifth attempt, and the problem got progressively worse until complete failure occurred at exactly 100 hours. My bulb was replaced at Norcross in February. I have about 170 hours on the new bulb and haven't had any problems (knock on wood). However, I'm stillwaiting on a replacement projector for other (minor) reasons.

[HTCrazy]

I also had one of the early HS10's and for a few days several months ago I had the problem for 2 days in a row where the pj would just not start up. I found also that unplugging it before retrying fixed the problem (and got a free lamp for my troubles). After that (and before changing lamps) the problem just went away and hasn't returned.

I have over 900 hours on mine (I know, I know) and haven't seen a trace of it since. One other thing I did though, was readjust the position of the HS10 so that it hand plenty of air circulation below it. That's the first thing to check into.

Sony appearently has done maybe too good a job of protecting us all from damaging the unit by overheating it. I'm sure the design team factored in that many if not most HS10 users wouldn't have a professional installation done.

[Cilent1]

I have a little over 600 hours with the PJ in standby mode since day 1. ZERO problems, bulb takes a tad longer to warm up but I haven't really noticed any loss of brightness. Hope I didn't jinx myself :rolleyes:

[traveler]

81 hours and no problems at all. I leave it in stand-by.

[Utopia]

1.1K hrs never had a problem with the lamp. Front fan stuck twice and thats it. Purchased mine 01-20-03. Filter replacement came on at about 950hrs. On stand-by with a APC UPS.

[joebwan]

Originally posted by Cilent1
I have a little over 600 hours with the PJ in standby mode since day 1. ZERO problems, bulb takes a tad longer to warm up but I haven't really noticed any loss of brightness. Hope I didn't jinx myself :rolleyes:
I got mine in mid Dec 02 (s/n in 18xxx range) and like JJay, Kevin Korom, Cilent1 and traveler, I have not had a single "lamp problem" (or any other problem for that matter) with it. I have 470 hrs logged and like the others leave it in standby mode all the time.

[Impulsive]

Well, I was watching Fight Club on dvd this evening and got about an hour into the movie when all of a sudden........the lamp exploded on me!

There was what I could only describe as the sound of an electrical short and everything went dark. :(

I had about 250hrs on it, bought Dec 02 and the s/n is 15xxx.

I new I shouldn't have mentioned yesterday (in this very thread!) that I was having no problem with mine after reseating the lamp connector 100hrs ago :)

[Impulsive]

Just wondering if I have to pay for a replacement lamp now, seeing as it is about 6 months old and past the warranty period for the lamp?

Or is Sony recognising that there is a defect with the lamp and still replacing them if the pj is still under warranty?

[harry905]

My lamp exploded at 250 hrs. I sent the bulb back to japan and got a new lamp in 3 weeks. I only paid $50 for shipping. The new lamp is so much brighter. I bought my HS10 from Japan in Nov 2002, and the lamp exploded in April.

[p@55w0rd]

TTT

[swatkins]

I have had my HS10 for a month now. Three days ago @ 81 hours I had my first start failure. I have 92 hours now and 3 more failures. I am going to pull the machine down tommorow and reset the lamp cover and see if that helps.

[MovingTarget]

183 hours on mine. Got it begining Feb. No problems, bulb still as bright as day 1. Couldn't be happier I'm just a little affraid of having problems though.

[Marissadad]

OT: I have an InFocus DLP 650 and it shut off one day while watching some OTA HD and I freaked. It had less than 50 hours on it. Shutting it down and trying to power up did nothing, I thought I blew the bulb. Unplugging it, letting it sit for awhile and plugging it back in fixed it. PHEW!! So I guess Sony is not the only one experiencing this bulb problem.

[swatkins]

Today I spoke with the Store that sold me my HS10. I told them that my HS10 was having starting problems, after 80 hours and was asked to check the filter.

Arron stated that they had another HS10 to send back because of the lamp problem . He said the other HS10 had a very dirty filter at 80 hours and he has been told that the filter sensor may not be working right. Arron said that the other HS10 was going in because it was so dirty that it had contaminated the lens. They had switched out the filter and the bulb problem had not reoccurred.

When I checked out mine I did find the filter to be somewhat dirty and I changed it out with the new filter that shipped with the HS10. Time will only tell if It helps. So far tonight it started 6 times without fail.

Seems to me that a lot of these problems are starting around 80 hours. This could be two different problems . It could be a problem with the sensor and filters on some of the units and a problem with the bulbs on others.

Wish me luck.
Steve

[joebwan]

Originally posted by swatkins
... So far tonight it started 6 times without fail. ...
WOW! 6 times! In one night. Don't know I'd want to do that to my pj. :(

[swatkins]

It was not that bad :)

I let it run for 45 minutes and then cool for 45 minutes....

[swatkins]

Guys check your filters, I would even change it and see if it helps.

My HS10 started having problems at the 81 hour mark. The filter was somewhat dirty and I would not have changed it if I had not been having start up problems.

I changed the filter only and did not open the bulb compartment. After changing my filter I have had not a singe startup problem. Before I changed the filter it was failing to start 50% of the time. I hope this is not a fluke but so far so good.

Steve

[Utopia]

Interesting. I never had a problem with my HS-10: start up or lamp bug. Then at about 1k hrs the projector displayed replace filter. I replaced it with a new filter and put about 400 more hrs on her and had 1 failure to start. Doesn't seem to be much logic to what is causing the problems. How ever there must be a logical explanation though because this isn't Fxxxxxg. Magic! :D

O.T. Will we see a 16x9 HT1000 in September? Alan has been speaking in tongues over in the >5k that the projector world apocalypse will be coming in September! Of course he only teased everyone. He is sworn to secrecy because the future of the HT universe is at stake! ;)

[pjenkins]

I also have the problem, filter change today, so we'll see if that helps. Usually a complete power cycle fixes it, so I've resorted to that if it fails rather than waiting and trying again :)

[HTBuilder]

Well, it looks like I'm plagued with the same startup problem as the others in this thread. A couple years ago I vowed never to buy another Sony product, after having a DVD player stop working at 13 months (warranty was 12 months, of course). After the fact, I began reading threads on the 'net and found that all kinds of other people had the same problem and that it was widespread. Sony did nothing in future versions of the model to repair the problem.

So, after all kinds of research, I went against my better judgement and bought the HS10. I just couldn't pass up the 'bang-for-the-buck' with the projector and really didn't want to spend any more money. So, here I sit with 100 hours on the thing and this darn lamp bug. When I called Sony, they said 'we have never heard of that problem, could you please explain it to me in detail'. WHAT? How on earth could they say that? And, of course, the resolution is for me to ship it to Pennsylvania for repair and be out a projector for around 3 weeks. And I have to pay for shipping. Nice job Sony, you guys really have your SH*T together - NOT! The worse part is that I waited a month to get the thing only to have these problems. What a bunch of clowns at Sony. Oh well, should have followed my gut before the purchase....

HTBuilder

[Schwa]

I'm sure this has been asked before, but I don't think it's been answered...has anyone out there (besides tbodin) had the lamp bug repaired and then had it occur again? I had it happen at 100 hours, got a new bulb, and have 170 hours on the new bulb with no problem (knock on wood).

FWIW, my new projector finally arrived, but it's dead pixel city (no kidding, at least 20+ stuck green pixels, at least three of which are very bright). Not only that, but its panel alignment is slight worse. Looks like I'll be keeping the first PJ.

[tbodin]

Schwa, I "just barely" had a failure after the new lamp. I had one false start (blinking light) at maybe 100 hours after new lamp. Powered back to standby and then came up with no problems. Am headed to another 200 hours since that hiccup. It was barely a "real" problem report.....

[HTCrazy]

HT Builder - exactly what does your lamp bug consist of? First of all make sure the HS10 is on a flat hard surface with plenty of room for ventilation underneath. If you get a blinking failure to start problem, unplug the unit completely, plug it back in and start again. This solves it for most. And most, like myself (and tbodin), have seen the problem just go away.

Don't panic. I also swore off Sony products after my DVD player and DV Camcorder died after 2 and 3 years - and was also reeled in by the HS10 value proposition. But after 1300 hours I couldn't be happier. And now that I've adopted HD faster than I would have thought (thanks to Insight), I'm REALLY happy with the decision. Hang in there.

[muncey]

for whats it's worth i'm over 600 hours and not a problem yet, no bulb replacements, false starts, flickers, blinking, dead pixels or panel misalignments.
muncey

[DvxBigScreen]

79 hours now and have had Lamp bug 5 or 6 times. Usually pressing power button on remote again cures it. Sometimes I just need to wait a few minutes.

I Always have it in standby.

[DvxBigScreen]

Tbodin, i'm in belgium and i also like you have a belgium made bulb, i have the lamp bug, so we'd better stick to making chocolate (and lots of beer by the way).

[sportster64]

HTBUILDER - You say you sent yours to PA for repairs - I thought these were all originally going to Georgia - then they switched to having them all sent to Texas - Is it now that they are going to PA ? And where in PA ? Is it Bristol, PA ?

[zao]

I got my HS10 replaced after the PJ developed the bug (bought in late late Dec, returned in April). The new one has 150 hrs on it and has a serial number in the 16 thousands. The bulb seems to fine for now (touch wood) albeit has dimmed a little bit (compared to the first day). I am hoping that is normal.

THe PJ is on a table. Same place as the old one. THe only thing different is that I have a ventilation fan making sure the underneath is getting constant air flow all the time.

[HTBuilder]

Sportster - I'll have to check the paperwork at home regarding the exact location in PA. I was also suprised, because their web site told me to ship the thing to Texas, but their phone help said to ship it to PA. The fact that the 'product specialist' at Sony had never heard of the problem was very frustrating.

My serial number is in the 18000's. It is a very recent unit.

HTCrazy: Here is the problem with the projector:
- Watch a movie one night and everything works fine
- Turn off the projector using either the remote control or the power button on the unit itself. Hit the power button twice, confirming the desire to power the unit down
- Next day, come home from work and want to watch some TV. Hit the power button the the unit and the fan spins up. Before the lamp lights up, I get the lamp/cover button blinking at me.
- Disconnect the power cord and plug it back in immediately - only wait like 1 second. Hit the power button on the side and it works just fine.

Other Details:
- My unit is mounting to the ceiling in my basement
- I made a customer mount for the unit which consists of 3/4" plywood cut out to leave ALL holes under the projector open for airflow. I even left the speaker area open.
- I had the lamp bug problem well before I actually mounted the projector to the ceiling, since I was waiting for my basement to be finished.
- At one point, I removed the lens cover and re-seating it on the unit, trying to make sure it was on securely. Following that, I did not experience the problem for a while - this made me think it was just some microswitch or something.
- Since the unit start fine after a hard-power cycle, it makes me think it isn't actually any switch at all, but some circuitry in the unit or something.
- Others have commented about the filter, so maybe I'll check that out too.
- I have 110 hours on my unit, but started seeing problems well before this (maybe at 80 hours or so).

I would just like to figure out what is causing the problem and get a solid answer from Sony, so we will all know the culprit. For now, it just seems like we're driving blind and bouncing off the guard rails....

HTBuilder

[HTCrazy]

HTBuilder - Sony recommends unplugging the unit between uses. If you did this, you wouldn't have the problem - right? Bottom line, its going to be hard to get Sony very concerned about a problem that only exists when the unit is not run as recommended from the mfg.

[zao]

HTCrazy,
Is this confirmed ? I better unplug then. I keep it on (on Standby after shutting off with remote). Yow!

[Utopia]

I.3Khrs one start up problem. Never unplugged the projector (until the 1st start up problem) unit it is on stand-by and plugged into a APC UPS.

I know this probably doesn't matter but just thought I would mention it. When turning off I never push the off button twice just hold it in until the unit shuts down.

[sportster64]

HTCRAZY - maybe not "run as recommended by the manfacturer" - but we are certainly running as "DESIGNED FROM THE MANUFACTURER". There is a difference. Don't know where in the manual that it states to unplug after each use ? If Sony has discovered this works 100% of the time - then they need to post a service bulletin on this.
And BTW - what is the "stand-by" mode even for ? Does it affect the way this projector starts ? Does stand-by mode keep part of the projector memory "hot" as to remember previous settings ?
If what HTCRAZY is saying is true - then it sounds like there is a flaw in the stand-by circuitry.

[power]

yeah,

i hooked up my HS10 over the weekend and chose the "power saving" feature in the menu, the manual says the projector is suppose to stay on for 10 minutes then power down (at least thats what i thought). I held down the power button for 1 second then the projector went into the power down cycle. Which is the best way to power down this projector after use? Auto shutdown would be best but i guess not.

[daggerNC]

Originally posted by Utopia
I.3Khrs one start up problem. Never unplugged the projector (until the 1st start up problem) unit it is on stand-by and plugged into a APC UPS.

I know this probably doesn't matter but just thought I would mention it. When turning off I never push the off button twice just hold it in until the unit shuts down.

Utopia - holding the power button down will continuously emit poweron/off commands - and thus it will get the "second push the on/off button to really turn it off" event and shut down. You're just wasting battery power holding down the power button.

Cheers,
dagger

[blitzkreig]

I am approaching 750 hours (bought mine from one of the first batchs last October/November). Never failed even once. It has never been unplugged since I first unboxed it. The kids turn it on and off (using the remote) sometimes as many as 3 or 4 times some nights... I stopped worrying about it long ago. When it goes it goes and in the mean time I just enjoy.

[joebwan]

Originally posted by zao
HTCrazy,
Is this confirmed ? I better unplug then. I keep it on (on Standby after shutting off with remote). Yow!
HTCrazy,

I have to disagree with your assessment.

That instruction is given in the "good idea" vein, not the "this is a mandatory instruction" vein.

Most manufacturers of electronics advise this, particularly if the unit is powered off into a standby state. A unit that has electronic switching is not actually off in the true sense (the remote sensor must be powered to sense the on signal) so is always using power. Other considerations why they say this is mostly to protect the electronic item against flakey power or lightening strikes. Also there is (albeit a very remote) risk of fire should something eventually go wrong over time in the internal circuitry. It is for all these reasons that switch off at the wall is advised.

I doubt very much that it has anything specific to do with the "lamp bug" problem.

I myself have had no problems with my HS10 and do not unplug it, just as I don't unplug my TV, Receiver, tape deck, DVD player or VCR except if going away for any length of time. All these components advise to unplug when not in use. Does anyone unplug their stereos?

Of course, if in your area you have dodgy power or have the threat of lightening strike, then by all means unplug. You would be foolish not to.

[Theater Dreamer]

My lamp bug is getting worse at 65 hours..... I have had as many as 3 fail to starts in a row! Never shuts off once on. Occasionally, bulb seems to flicker to life as it warms up.

I called SONY as well and I might as well have been explaining astrophysics to the person I spoke with. They didn't have a clue, acted as though they had never heard of this, and just read from the manual on how to unplug the unit and plug it back in. Do they really think I want to spend $2.5K on anything that has to be unplugged and reset to turn it on!

[smoogy]

I had the same thing when I called sony, first they thought I had purchsed it back in 1998 and it was out of warranty, then I explained the problem and they had no clue, you would think sony might have an idea with so many people complaining, They told me to send it to Texas at my own risk and cost. I sent it a couple of weeks ago and when I check the service website it says the projector is with a tech and it takes 10 working days to repair. Why do I have to pay for service on someting 3 months old?

[HTCrazy]

(sheepish grin) I must admit I've never actually looked at the manual but was just repeating what's been said in other threads - where others have stated that the manual recommends keeping the unit unplugged. My guess is its simply a precaution against electrical surges etc.

But since replugging is a way to fix the lamp error there COULD be a tie in. Personally mine stays in standby mode with a surge protector, and I haven't had a lamp error in about 500 hours.

My point was that if just plugging and unplugging the projector fixes the problem, it might be a hard sell to convince Sony service that your projector occasionally not firing up from standby mode is something worthy of warranty repair - when the manual recommends keeping it unplugged between uses.

[joebwan]

Originally posted by HTCrazy
... My point was that if just plugging and unplugging the projector fixes the problem, it might be a hard sell to convince Sony service that your projector occasionally not firing up from standby mode is something worthy of warranty repair - when the manual recommends keeping it unplugged between uses.
I hear what you are saying, but but still stand by my opposite view point.

My point is that the two things are not related. And you shouldn't have to unplug the unit to make it work. It is a convenient thing that this works, but I think it is Sony that would be hard press to convince us that this is a satisfactory solution. I for one would not buy such waffle and if I worked for Sony I'd be embarrassed if that was the official line.

And just to provide the context, on page 5 of the manual, it is headed up " Precautions". The first section is "On Safety". The third bullet point in that section states:Unplug the unit from the wall outlet if it is not to be used for several days.I think this hardly conveys the message that failing to unplug the unit after use will cause it to malfunction. [TOUNGE-IN-CHEEK] And should it malfunction we will not lift a finger to help, 'cause it's all your fault nah nah na nah nah! [/TOUNGE-IN-CHEEK]

Other helpful advice contained in this section includes:
Should any liquid or solid object fall into the cabinet, unplug the unit and have it checked by qualified personnel before operating it further.
The wall outlet should be near the unit and easily accessible.
Do not look into the lens while the lamp is on.
I think you get my drift. Further these precaution type things are more or less cut-and-pasted from manual to manual. That is, you will probably find the exact same information in the HS-1, HS-2, 10HT, 11HT and 12HT manuals.

So on that note I'll stop. Starting to sound a little like a rant.

[MKR63]

Well, it looks like my new HS10 (fired it up on Saturday, S/N 18xxx) has succumb to the bulb bug after ~ 24 hours or so. Powered it off yesterday and could not get it restarted today. Un-plugging has not helped. Removed the lamp and re-seated it a couple of times. Checked the lamp and filter covers to no avail. During the process I seem to have developed a secondary issue with the micro-switch on the bulb cover. If I install the cover, I immediately get the flashing lamp/cover fail diagnostic upon power on. If I hold the switch gently with a jeweler’s screwdriver, I can get through the power up to the full-fledged lamp fail light on solid. Guess I’ll come out of the basement while the projector is away at the mother ship

Just had my Time-Warner digital cable HDTV box installed yesterday too… Only consolation is that the HS10 looked terrific. I didn’t even install the sheet of Parkland that I had on hand as a temporary screen. The wall color is a gray/green (Miller Bros. Gray Mirage) and the picture was really very good right out of the box. I was too busy watching movies over the weekend to start tweaking it yet. I’m rethinking what was probably going to be a Cinema Vision screen and starting to look at gray alternatives.

…May the UPS man always have the wind at his back…

[HTCrazy]

That's REALLY sad. It sounds like more than just a lamp issue though. It sounds like there might be a circuitry problem or maybe a problem with too much heat or not enough ventilation in the setup. Sony seems to go out of its way to protect the projector from too much heat. And a couple here have reported defects in the circuitry.

[joebwan]

Could anyone who is having the (intermittent) problem with the lamp bug verify whether they have the power saving setting set to on or off.

This can be found in the third menu down (the icon has a toolbox in it). The option is the second to last. If this is on, which I believe is the default setting, can you try switching this to off and seeing whether there is any change in behavior.

TIA.

[MKR63]

Originally posted by HTCrazy
It sounds like there might be a circuitry problem or maybe a problem with too much heat or not enough ventilation in the setup. Sony seems to go out of its way to protect the projector from too much heat.

HTCrazy - sad is right...

I thought about the ventilation issue as well. Don't think that is a contributor here. Unit is on a Premier PBM-632L ceiling mount, hanging in the clear. Ambient in the room is nice and cool... Just looks like an infancy failure to me...

[joev]

joebwan:

Powersave is on and has been from day one. I had the lamp bug at around thrity hours.

Here's my question; since I had the bug lamp, should I send my PJ back while under th 90 day bulb warranty for a new one or just keep using it? How many have sent their PJ's back and how many haven't?

I've had the bug occur twice, once on consecutive days. I'm now up to 125 hours without further incident.

Joe

[Eric Bass]

I've got around 250 hrs on mine and within the past two weeks I have had to cases of turning the unit on and having it power back off about the time the lamp would normally turn on. In both cases I was able to hit the power button again and it started without a problem. Hopefully that trend will continue, but I'm not too hopeful since it sounds like this problem only gets worse. I'm starting to think the $$ I spent on the 5 year extended warrany was money very well spent.

I have my HS10 ceiling mounted & plugged in through a surge protector, it stays in standby mode when not in use.

[marcus wood]

I went for a demo of the TW-100 last week and the guy at the shop said they still had quite a few problems with HS10s.

[gangrew]

Mine went to Texas on Monday. Same problems every one else is having.
I did make it to over 600hrs though. Had the bug off and on for a while, but would usually restart on the 2nd attempt. Then it took 3 restarts, then 4, then 5, then would not start at all. All within about a week. Tried unplugging when not in use, but made no difference. I still just made it under the 90 day warranty. I hope Sony doesn't try to say I have too many hours on the bulb, and it wont be covered under the warranty. Its bad enough that they wont pay for the shipping. I mean they can sell it where I live, but cant authorize a local repair facility.
Whoa! almost got carried away there. Guess I'm in projector withdrawl

[swatkins]

Guys check your filters.

I have not had a single failure since I changed my filter. I have had at least 30 starts in the time since I changed the filter, not a single failure since. I am begining to think the lamp failure is a combination of two or more problems. I think mine is a failure of the sensor to detect the correct amount of air flow.

Steve

[HTBuilder]

I need some advice. I was having the generic lamp bug problem and the unplugging and replugging was working for the last week or so. Today, when I went to turn the unit on, I received a solid lamp/cover light, indicating that the lamp itself is dead. I talked to Sony, but they said the store I bought it from would have to contact them for resolution. The woman at Sony made it sound like they would send a new lamp.

Since I was having the power-on problem, I was wondering if that had to do with the projector or just the lamp itself. Should I send the whole projector in, or just receive the new bulb? I really need this thing for a big party next weekend, so I was thinking about buying a new bulb, since I'll need a spare one eventually anyway. I'm just worried about damaging a new bulb, if I decided to buy one. If the projector is making the bulb fail prematurely, then I would be out the cost of the bulb.

How long has it been taking people to get their projector repaired? The lady at Sony made it sound like 3 to 4 weeks. That's unacceptable.

Thanks for any advice you can offer,

HTBuilder

[power]

boy,

why so many problems with the HS10? I just got mine and i BETTER have no such problems. If the unit underperforms when new imagine a year or two down the road.....This is unacceptable and those with problems should get together (including myself if need be) to ensure that Sony resolves ALL issues. To have just bought a new projector and having guys with problems after 30hrs on their bulb is unacceptable, period. To have to wait weeks for repair or a new bulb or whatever is also ridiculous. If i have problems i will be one sour guy....i pity the person in Sony customer service that answers my phone call, especially if he or she says "we know of no such problem". There will be hell to pay i say this now. So far so good but you fellow members with problems don't be easy on Sony even if you are past the 90 day warranty on the bulb. A projector should just work, you should not have to unplug/plug the unit in after each use, etc. That's why there is a power saving mode to begin with. I'm done venting for now but guys hold them accountable, $2500 bones is no small amount to pay to begin with.

[Schwa]

HTBuilder, if you can get them to swap the bulb without sending in the projector, do it. When my first lamp completely crapped out I sent my projector to Norcross, GA and it took two weeks round trip. I haven't had any problems with my second bulb, but it only has 170 hours on it. Unfortunately, I've had it for more than 90 days, so I will be LIVID if it craps out now.

I'm not sure whether the projector is somehow causing bulbs to fail prematurely or if there's just a bad batch of bulbs out there. I sure hope it's the latter because the former will be a problem that will continue to plague everyone. A new bulb definitely fixes the issue in the short term, but we need a permanent fix.

One other thing...my first bulb dimmed significantly before it finally died. My second bulb may have dimmed slightly since new, but not nearly to the extent that the first one did. I surmise that if your bulb seems dimmer, that's probably a sign of things to come.

[tbodin]

So I wonder what leverage we have with Sony if we were to approach them somehow as a group? Thoughts? I am not used to any such actions but the way they are evading and stonewalling, I wonder if they don't deserve to be confronted?

[power]

tbodin,

i agree with you but these so called incidents are popping up way too often lately. Members with new projectors that are working fine one day then the next they can't even power the sucker up! At first i thought this was just limited to a few unfortunate customers but this so called "bug" is now common place on both the newer and first released HS10's.

Personally i do not use my projector much so i can pretty well guarantee that i will be lucky if i can accumulate 100-200 hours within the 90 day period. What a stupid warranty on the bulb. If it's a bug Sony should replace it for the 2 year warranty period or guarantee 1000hrs of use. This sort of warranty would be a first in the industry but this would address the bug issue and make their customers more comfortable with their new projector purchase. I want a little peace of mind with my projector and i am sure 99% of others would like the same. Maybe changing the air filter helps with this issue but i do not polan on changing the filter ever 30 hrs either.

Overall i am happy with my HS10 but in the back of my mind there is the insecurity that tomorrow for no good reason my projector will not start thanks to a faulty bulb. This brings bad feelings to my new purchase....knowing that the bug could hit anyone of us at any given time. There are just way too many occurances for this to be a coincidence. Something needs to be done and Sony needs to address the issue at hand and not play stupid!

To reiterate, i am not happy AT ALL with a 90 day warranty or XXX hours on the bulb that comes in this projector. Since a bug does exist that can pop up at any time, the warranty should be increased with no questions asked. The lamp is rated for 2000-2500, 100 or 200 hrs is not even close. If the bug showed up at 1500 hrs i could understand.....

[sportster64]

Talk about a Paradox -A projector that is in such demand- and can't even be had by some who are actually on waiting lists - and to see these things failing at ridiculously low hours - somehow - We need someone with some punch to confront Sony on this - this is absolutely crazy ! It seems like it is just a matter of time before we ALL experience failure with these projectors !
It seems like Sony doesn't care - because the Demand is greater than the Supply right now.

[power]

well to be fair, Sony sells alot of gear.

On the other hand, i purchased a Sony thanks to the reliability of their products. This played part in my purchase with all the happy 10ht, 11ht and 12ht owners out there!

So far my projector is fine after 1hr of use but i really am disgusted and feel badly about my fellow enthusiats having problems. Brand new projector and the guy has to ship it back to Sony and be 2-3 weeks without his BRAND NEW projector. That is a true heartbreaker in this hobby and makes no sense and either way you cut it, Sony should do the right thing but the quesrtion remains will they? If all of us say we will not stand for it or give me my money back i'm sure they will:) On average a bulb should meet or exceed it's 2000-2500hr rating but 30-200hrs.....give me a flippin break.

I'm sure there are many happy HS10 owners out there with no problems but the bug could strike at any time and if you are out of warranty, $250 a pop. Bulb prices could be higher like some projectors so it could be worse, Sony has to address the issue regardless. Let all get together and make it a point.....

I'm sure there are muliple hundreds of HS10 owners on this forum and others so this can be a very powerful thing in terms of convincing Sony to address this ongoing matter.

[jspielberg]

I love my HS10 and it has only had to make one road trip to Texas and ever since they replaced the bulb or whatever, it has been working great.

Unfortunately I think the only way to get Sony's attention is legally. Personally I think all this documented "evidence" would be hard for them fight.

jeff

[Impulsive]

This is just a follow up to my post on page 2 of this thread where I mentioned that my lamp had exploded with only 250hrs on it.

It was about 6 months old at this point and obviously past the lamp warranty period. Also, I bought my HS10 from Japan so was dreading sending the whole pj back.

After I explained everything to the person I bought it off in Japan, he just told me to send the lamp back with the warranty form and he would organise a replacement.

Well, exactly two weeks later I had my brand new lamp installed, he even paid for the return shipping costs........now thats what I call service!

Unfortunately, I couldn't notice any obvious differences between the old and replacement lamp. i.e markings, part numbers etc. So, I am just wondering if the replacement lamp is modified in any way to stop this happening again?

All this uncertainty about the lamp issue has certainly taken the edge of me enjoying my HS10 like I should do, so much so that I am contemplating selling it for a less problematic pj.

[HTBuilder]

I experienced the lamp bug issue. An unplug and replug seemed to do the trick until a week ago last Friday, when it wouldn't start at all. I receiver the solid orance light, indicating the bulb was bad.

I spoke with Sony, who told me to ship the bulb to:
Sony Service Center
1504 Grundy's Ln
Bristol, PA 19007

I shipped it overnight on the following Monday. They received it on Tuesday at 10:00 am. Since I had read that most of these units were repaired in Texas, I decided to look up the phone # for the Texas location. I found it, left them a voice mail Friday night, and a rep called me back on Tuesday. When I explained the situation, he could not believe that they told me to send it to PA, since the Laredo, TX location was THE ONLY REPAIR SITE for the HS10, including lamp exchanges. He sent me a new bulb, overnight, which I didn't receive until Saturday, because FedEx sucks.

Here is the info on the Texas location:
Sony CPC Repair
10227 Crossroads Loop
Suite A Attn: Repair
Laredo, TX 78045
(956) 725-2893

Here is other contact information I found helpful:
Sony Automated 'Max' line: 800-282-2848
Sony Customer Service: 877-253-7669
Sony Customer Information Services Center: 239-561-7669 OR 800-222-7669

Bulb is LMP-H180

After receiving the new bulb, the unit has worked flawlessly. We'll see how long it lasts. I have my reservations, since the first one went out at 140 hours.

My contact in Laredo promised to get with their technicians and get back with me regarding the reason that some units have this lamp bug. I really want to find the root cause and share it with you guys. I promise to post once I get the answer from Sony. I actually have the desk phone of someone at that Laredo facility, and the guy has answered every time I've called. It's nice not to get an answering machine all the time.

Cheers,

HTBuilder

[power]

guys,

now that's what i would expect from Sony. Like i said since there is a known bug they should replace the lamp even if it's past the warranty period. Very nice to see....

[jspielberg]

Well I am upto 445 hours on my HS10... 220 since it has returned from Laredo TX. So far it has been working like a champ... no false starts, or premature shutdowns.

Are there any HS10 owners using an HTPC to drive the projector? I have been using my Radeon 9500Pro in 1:1 pixel map at 56Hz through DVI basically since I got it in February. Anyone else noticing thin horizontal lines on vertically moving objects. I am particularly sensative to this artifact, and I am wondering if others with similar (or different) setups are seeing this also. I have a feeling it is my scan rate.... 1366x768 at 56Hz might be a little slow. Anyone know what the max refresh rate is for the HS10's 720p or 1080i modes are?

jeff

[gangrew]

Wow. Just got off the phone with the Texas repair facility (thanks HTBuilder for the direct number), and they told me that Sony is redesigning the bottom of the case for the projector. The estimated arrival time for the new cases is September. It is going to take longer to get the unit repaired then I got to use it in the first place. Am waiting a call back about a loaner projector. Needless to say Im not happy at the moment. All I know is that this better fix the problem. One thing thats kind of amazing is that the technition I spoke to actually admitted that Sony has had lots of problems with this unit. Up untill now Ive always been treated as if Im the only person with these problems. Heres to hoping that Sony has finally heard our complaints, and will take the proper measures to satisfy thier customers. September!!

jspielberg I use HTPC via DVI exclusively and have not noticed the lines you mentioned. Its possible that they are there and I never noticed, Ill check in September and see.

[sportster64]

The case ??? What did they say was wrong with the current design of the case that it causes the false starts ?

[ARFF]

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=276157

[Schwa]

I'm not at all happy about the DVI problem, but I suppose I'll cross that bridge when I get to it. As for the lamp cover TSB, I'm a little confused. Many of us have had our lamps replaced, which has seemed to fix the lamp bug problem. If the lamp cover switch had caused the problem in the first place, why would switching the lamp and not the lamp cover fix the problem? In other words, if the lamp cover had deformed enough over time (as implied in the bulletin) to prevent the lamp from powering on, replacing the bulb wouldn't fix the problem because the lamp cover would still be deformed. Right??

[DMILANI]

I think we're dealing with multiple problems related to the lamp. And it's not clear to me if the newly designed lamp cover is the same as the redesigned case bottom that gangrew mentions above.

One thing to note is that the new lamp cover part is not available for purchase on Sony's site (comes up as unknown part number), but the original one is, possibly indicating that it's not yet available (September maybe?).

-D

[BOBCAT]

HTBuilder,
Called Sony today, and explained the problem, and the tech said to send the lamp in for replacement. I told him that I bought it from TokyoD***** in Japan. He said that it didn't matter, they would replace it anyway. I was about ready to buy a replacement lamp when I read this thread.
Was looking at the lamp, and saw what looked like cracks in the reflector and in the ceramic "glue" used to hold the lamp. Glad that it will be replaced. Don't see how these lamps would ever make it to 2000hrs.
While the projector was down, opened the filter cover. The inside was very dusty. The fan must be very strong as you can see dust around the edge of the cover and a dust line under it. It looks like there isn't enough of an opening for good air flow. I decided to increase the opening by cutting some of the ribs out of the air intake grill. It was very easy to do with a small wire cutter. See attached photo.
Thanks again a great post. It saved me $300+ on a new lamp.

Al

[power]

Al,

great news! Sony must be sifting through some of these threads. Very nice to see their customer/product support up to par. We can all feel a little more secure with our HS10 purchase. I have 12 hours on the lamp now and all is well on my unit:)

[BOBCAT]

Hi power,
Yes, it is. It shouldn't matter where you buy a projector. It a SONY, so just because it was bought in Japan, doesn't mean that it has to go back there to get it fixed. When I talked to the tech in VPL repair, He didn't even react to my statement that I bought it in Japan, and that is the way it should be. I Fedex the lamp back to them 2nd day, should get there on the 8th. He said that they would Fedex the new lamp next day, so should have it by 7/10.
I saw in another thread about a upgrade filter cover that has come out. After I get the lamp, will call the same tech, and see if he will replace my old one. Didn't want to press my luck by asking for it at the same time that I asked for the lamp. Never can tell, he might send it to me. My motto is "Always ask as no never hurts".... Will see. Will post what happens.

Al

[Impulsive]

Just wondering if anybody knows if the HS10 lamp is used on any other model projector?

What makes it a HS10 lamp I presume, is the plastic housing that the lamp is mounted in, the housing of course has the LMP-H180 part number on it.

I know that we replace it as an assembly, but the lamp itself has a different part number on it which could be used on other makes and models of pj's........just by mounting it in a different housing.

I wouldn't have thought that the lamp manufacturer would have gone to the expense of developing a dedicated lamp just for the HS10.......but of course........I have been known to be wrong on the odd occasion
:)

So, if this is a tried and tested model of lamp in our HS10's, maybe it is a problem with the pj that is causing the lamps to fail prematurely?

I certainly hope not, but only time will tell I guess.

[shannonv]

This may or not work for you, but here's a little story of my experience with the dreaded bug. I have an 18000 range serial number and 30 hours of lamp use after three weeks.

I was experimenting with different mounting positions for my pj and on first power up after moving it the bug struck. Hard and soft power cycling couldn't keep it operation for more than 5 minutes. Then, I tried replacing the filter - no difference. Then removing and reinserting the bulb assembly - no difference. Then I again removed the bulb and filter and really worked the microswitches for each of the doors. I replaced the bulb/filter and covers and then the pj worked without a flaw.

I'm not sure if it's just a matter of bad switches but you might want to try really "working them." I had a plastic pen cap I used to repeatedly close and move them. Perhaps dust gets in there or they are just poor quality.

One other thought - there's the auto vertical keystoning and somehow the projector senses its angle and adjusts itself. That and the switches are the only things that might have changed with the different mounting positions I was trying.

Again, this might not be a solution, but it's worth a try before trying your luck with the Texas lottery.

-shan

[ogreen]

Just got mine on Thursday (6-3-03) and now have about 30 hrs on it and have no problems with the lamp.

OG

[DevoDave]

Darn, now I've got it too. 200 hours on original bulb, hanging from a Chief mount with no fooling around with the PJ at all. Flawless operation until a week ago. 17k serial number and started with a few instances where it wouldn't fire, and now stays lit for about 20 sec after booting, then shuts down under lamp/cover light every time. After talking with clueless Sony techs on the phone (really quite pathetic Sony), tried reseating the bulb without avail, will try filter and working of microswitches. Where is the microswitch for the lens cover?

Talking to place of purchase, as my warrantee for the bulb is ticking and hoping for the best.

Dave

[davmp]

Unfortunately, I've now been hit with the dreaded lamp/cover bug as well. My unit suddenly won't stay on for more than a minute after initial lamp warm up. My unit has about 185 hours on it. I have already tried swapping to the replacement filter, and also reseating the lamp. All to no avail.

Tried calling normal Sony support before I saw this thread. They weren't too helpful so I'll try calling Laredo directly. Thanks for the info!

Well, just got off the phone with Laredo. Very easy to deal with - they want me to send the old, bad lamp to them with a copy of the invoice and they will FedEx Overnight a new lamp to me.

Intestingly, I also just got a call back from Sony Electronics support in Ft. Meyers, FL. They tell me that if I fax them a copy of the invoice, they can ship me a replacement lamp and didn't mention an exchange.

Not sure which route I'll go....

[DevoDave]

I'm talking with Sony about repair. Beware that should you buy on line or mail order a unit such as this, Sony claims that the warranty begins at the date of order placement, not delivery date. Outrageous as it seems, that's what they tell me. More news as I deal with Sony about this issue as it occurs. They have asked me to mail the unit to Texas for repair, even if it is simply a bulb. I objected, they were not influenced.

Dave

[Impulsive]

Maybe the Sony techs are told to act dumb? If they act as if they know exactly the problem that you are describing, then maybe they are admitting that there are known issues with the HS10 and/or its lamp?

My HS10 lamp exploded with only 250hrs on it, but the problems started with it failing to ignite and then the lamp/cover led illuminating.

Mine has a serial number in the 11k's so was possibly in the first production run, but Devodave's is in the 17k's........surely Sony should have got their act together by now!!!

[davmp]

The Sony rep I originally talked to wanted me to mail the projector for repair to the nearest authorized repair facility. I told him I wasn't doing that because I already knew that they only serviced them in Laredo.

I guess I'd already built up some good will, in terms of knowledge, since every recommendation he made I had already tried and told him so.

DevoDave,
Regarding the warranty starting on the order date, I think that is a complete load of BS. I'm pretty sure that they can't enforce that -- especially if there were months between your order date and the delivery date due to the product being on backorder. i.e. out of your control. It might be possible for them to claim your warranty began when you're product was *shipped*, but certainly not when it was ordered.

Did you hear this directly from someone at Laredo?

[jspielberg]

When my HS10 made the road trip to Laredo, I asked about the ordered versus shipping date and Sony said it was based on the shipping date. With the difficulty/scarcity of these units in the first quarter of this year it would be very bad policy to start the clock on anything other than ship date.

Slightly off topic: it is nice that there is finally an offical technical bulletin out on the lamp cover problem and its fix from sony (as well as HDCP fixes).

jeff

[DevoDave]

davmp, The Sony rep I ended up with was VERY sure he was correct regarding the beginning date of the warranty, that being the order date. Frankly, on a previous call to Sony, a different rep noted the warranty started on the shipping date. I agree with davmp about when the warranty should begin, but I am cursed with having common sense.

I was amused to note that the Sony rep was not aware that Sony serviced these units in Laredo, not in PA. I informed him that the AVS forum said otherwise, he checked with a supervisor and later advised me to send it to Laredo (thanks AVS forum members!!!)

Before I send it to TX, I await a call from the place of purchase to see if they can assist. It appears to me that AFTER I send this unit to Laredo, the Sony rep may budge and throw in a bulb since the hours were so low. I'll have to wait and see, and that's not a good situation either, they can still try to burn me for a bulb.

In my mind, I can possibly prevent a lot of wasted time by them sending me a bulb to try, since this is what they think the problem is. Bulbs are simpler to ship than projectors.

BTW, tried reseating bulb again, remove/replace filter, and unplugging, none resulted in a fix. Bulb is Belgian and has very faint discoloration, my guess is bulb, but no matter how hard I tried, Sony would not budge on sending me a bulb to try under warranty (they would sell me one). Even the contact in Laredo said no bulb, just send it in. No loaner either.

No surprise to me that Sony tech support leaves much to be desired, but this is very frustrating.

Hope I get this straightened up before football season. Will keep you posted.

Dave

[Schwa]

DevoDave, were you able to confirm how long the factory warranty is on the HS10? Some have heard that it's one year parts & labor, while others claim it's two years.

[DevoDave]

Schwa: I thought the warranty on parts and labor was one year, but the Sony rep said two years. I am not sure.

The bulb warranty is 90 days, which is almost exactly 2000 hours of continuous use.

Dave

[sportster64]

DevoDave - Sorry to hear about your frustrations in dealing with Sony - I have read others on here that have called and Sony has mailed them a replacement lamp - Now I am wondering why they are giving you the run around - have you called the number that was supplied in an earlier post to the Laredo service center ?

[DevoDave]

sportster64: yes, I called Laredo, they suggested I mail it in uust in case it is something more serious than a bulb. I expected the run around from a big company like Sony, but don't enjoy it a bit. I'm hoping my dealer (who is a large Sony customer) can work a little magic with their Sony rep. I believe that the customer service contact I have is interpreting things a bit rigidly. I may get bold and call back and hope for a different rep and a different outcome--just for fun.

Dave

[HTCrazy]

By all means, beat up on the dealer so he can beat up on Sony. Your dealer should be much easier to deal with.

[tbodin]

I can't imagine they could be arses enough to not replace your bulb when you send it in. It would be a disgusting behavior on their part if they charged you for it. I would tell them firmly and politely that you FULLY ASSUME they will replace the bulb if that is the problem, and then I would ask for the boss, and then the bosses boss on up if they elect any other course. Good luck.

[gangrew]

Here is a not so brief history of my experience with Sony customer service.

1. May 28 - Call reporting that my unit has been failing to start on the first attempt. Sometimes taking up to three times, before firing up (it only happened twice that it took three attempts at that time). Was told to unplug my unit when not in use, and see if this helps. Tried to tell them that I had already been doing that, but was told that it needs to be unplugged at least a half hour to have any effect. I was only unplugging when it did'nt start so said I would try that.I did mention that I had heard that the lamp can cause these problems, and replacing the lamp might be an option. I also stated that I would be willing to install a new lamp myself (if they would ship me one), and then I would ship my old one back to them. Was told that at this point my unit may not even have a problem, and to try unplugging it between uses.

2. June 14 - After two weeks of leaving the unit unplugged when not in use. At first it did seen to help. It started on the first try a few times, but got worse very quickly. Until it just would not start at all anymore. Called to report this. Tried to get a replacement lamp sent to me again, and was told that Sony does not do that no matter what. Then I was told that I need to take it to a local repair facility. After following AVSforum since before I even bought the unit I questioned this. Was told the only place I could get my unit repaired was locally, and I needed to take it there. It was early in the day so I went to the local shop. They told me the only place HS10's are repaired is in Texas, even printed me the address to ship it to. I already knew this of course. Later that day I called back. Even after giving them the info I got from the local shop, they still insisted that is where I needed to go. Finally I was put on hold for a while, and when the service rep returned they said that I needed to ship it to Texas. Got issued a work order, and shipped it to Texas. Was assured that the lamp was still covered under warranty.

5. June 25 - Contacted by the Texas facility to inform me that they had my unit, and to get a description of the problem I had.

4. June 26 - Was contacted by the Texas facility, and told that my lamp needed to be replaced. It would cast about $275 plus shipping. Explained that I was told the lamp would be covered when my work order was issued. The woman said that she would check this and get back to me. She called back and told that my lamp is under warranty and it should take about ten days to repair.

5. July 3 - I called Texas directly using the number HTBuilder had posted. Was told that a part needed would not be available until September. When I asked what was the delay I was told that the bottom is being redesigned for better airflow, and wont be available till September. Then I was told that they could send me a loaner unit while I waited. I would need to call a different number, and the rep there could set that up. I thought OK could be worse, at least they realize three months is too long to wait. I never asked about a loaner, they offered. So I call this different number. The rep there said that I could not get another HS10, but they could send me a different kind of sony projector. I am not familiar with the other units so I asked for one with a DVI input. The rep said that he would check and call me back. He never called back.

6. July 7 - Called about the loaner unit was told that he didn't know if he could send me any projector at all, and that he would call me back. I called back later in the day and got a voice-mail box for someone that I hadn't talked to at all, so didn't leave a message. Till this point I had just dealt with one person about a loaner, and wanted to deal with him.

7. July 8 - Got home from work and had a message saying that Sony does not provide loaner projectors, and they would try to have my unit finished as soon as possible.

Just to state that the reps at the 800 number were very condescending , and belligerent. So far everyone I have spoken to in Texas has been friendly and helpful. I did'nt appreciate being offered a loaner, and then being told that this was not an option. I wonder why some people have had better luck getting a lamp sent to them. Because I was sternly told that this just does not happen. Probably all to do with the rep I guess. Sorry for going on like this but it seems like we are all being told something different. I do realize that something unusual probably happened to my unit, but three months is ridiculous. I could try for a new unit, but I don't want to go through this again.

[b3b0p]

Originally posted by Schwa
DevoDave, were you able to confirm how long the factory warranty is on the HS10? Some have heard that it's one year parts & labor, while others claim it's two years.

I would just like to mention that when I asked Sony how long my Warranty for my HS10 was, I was told 3 years. That did not seem right to me at all. So the next time I called up I asked again. And again I was told 3 years. Both times I told the rep that I was surprised and could have sworn it was only 2 years. But then they confirmed that it was 3 years. I was shocked, yet still don't believe it.

I know this can't be right, or can it?

I will ask again next time I call (projector still being fixed).

Thanks,
Chris

[sportster64]

b3p- is this what they told you in Laredo TX or somewhere else ?

[b3b0p]

I believe I called the 800-222-7669 number and got a higher up or two. Not the clueless rep that answers, but was transferred up a level or two that are actually somewhat more helpful.

On a side note, reading this thread made me call up Sony and ask about my projector. Apparently it has been fixed and shipping today. Woohoo! But alas :( I don't think it is fixed as this is the third time I have sent it in and they never fix it claiming "No Fault Found" on the invoice.

I was too excited and forgot to ask about the warranty sorry. Like I said, I will probably be calling them back when my projector comes tomorrow and I will try to ask about the warranty.

Chris

[tbodin]

FYI, I sent off some emails and actually got someone in Sony corporate to respond to me, seeking information about this problem so they could investigate. I sent them the two long threads on lamp problems so they could get a taste. Hopefully there will be some kind of report back to us as a group that will make us all happy. I don't think any of us have a desire to give them a difficult time; it will be much better if they will simply be professional and accountable.

Will revert back when there is something more to report.

Tim

[dormouse99]

So, if 10,000 HS10's were sold, what percentage of them do you think suffer from the lamp bug?

I figure that of the 111 replies on this topic so far, 50 are from unique users (I'm too lazy to count how many.) and this represents 10% of the total customer population that suffers from the lamp bug.

If so, 500 people out of 10,000, or 5%. Would this be enough to trigger a recall? It seems enough to trigger a service bulletin.

For sure, a one year failure rate of 5% seems excessive for most home consumer products. Does anyone have any comparison data?

[BOBCAT]

Hi All,
Just reporting back that I received my replacement lamp today. It came Fedex overnight.
Thanks again to HTBuilder for the great info.
My contact at Sony was Jesus in VPL repair. I called 956-725-2893, and he was the one that I was transfered to. He said to send in the lamp with a note as to the problem, a copy of the original receipt, and he would replace the lamp. I told him that I bought it last December from Japan, Jesus said that it didn't mater, he would replace the lamp. I had asked if I needed an RMA #, he said no.

I sent it to:

Sony Repair
10227 crossroads loop
Suite A
Laredo Texas 78045

Attn Jesus in VPL repair

Wanted to relate my exact process so everyone else would have the best chance of getting their lamp replaced with out having to send in their projector.
Hope this helps you in getting your lamp replaced.

Al

[Chiappini]

My bulb has dimmed considerably, and it has 250 hours on it. It's to the point that I can't see a difference between the cinema mode being on or off. Indoor day scences in movies look like they were shot at night.

I'm curious -- those with replacement lamps are the lamps remaining bright for you? Especially those with 100-200+ hours on them.

[b3b0p]

Sorry if this has been already mentioned, but I saw someone mention that there was a way to contact the Laredo, TX repair center. Could someone repost this information?

I mentioned above I was told that my projector was shipped... Yeah it was shipped to Laredo! I just checked the tracking information. The place I told the support person that the bloody repair center was (I should know, my HS10 has been there twice now), but she checked, double checked, and even put me on hold for about 5 minutes to confirm that I was to send my projector to PA. So they sent me the prepaid shipping labels for the PA Sony Center.

I am a little frustrated and this time want my projector fixed. This is the third time it has been in for repairs. I have had my projector for a total of 6 weeks since March 7, the day I purchased it. It was defective since day 1 (I don't think I have the lamp bug, but I have many other problems with it).

huff, huff... That felt good :)

Thanks,
Chris

[tbodin]

Any of you HS10 owners reading this, PLEASE VOTE in the poll that is in the sticky thread on the top of this forum. Thanks

[power]

tbodin,

i agree 100%. Even if the "bug" affects 1 or 2% of all HS10 owners, the product support has to be up to par. Just think of the thousands of HS10 owners that have no desire/time to surf the web with the same problem. One members get good product support by sending in their defective lamp and then receiving a new one. The next member has to live for weeks without a projector. This is not a 5 year old projector that needs servicing but a NEW one. Quite a different animal. I support a sticky:)

[Schwa]

Sony needs to pull their heads out on this one. My second bulb had been going strong for 180 hours until just a minute ago when, once again, I got the dreaded "LAMP/COVER" light. If they try to make me pay for a replacement bulb if this one eventually goes bad I'm going to be a very unhappy camper.

[harry905]

Originally posted by Chiappini
My bulb has dimmed considerably, and it has 250 hours on it. It's to the point that I can't see a difference between the cinema mode being on or off. Indoor day scences in movies look like they were shot at night.

I'm curious -- those with replacement lamps are the lamps remaining bright for you? Especially those with 100-200+ hours on them.

I have seen exactly the same behavior at around 180 hrs...then "false starts"... then lamp explosion. After replacing the lamp, the image is very bright. I have about 80 hours on the new lamp and it is still bright.

[MKR63]

Here's a quick update on my experience with Sony Service on my HS10... Received new unit on 6/14, unit/lamp died on 6/18 at ~24 bulb hours. Shipped unit on 6/20, arrived on 6/26 in Laredo.

6/27 -Sony Service web site indicated that the unit had been received and repairs normally take 10 days to complete.

7/3 - web status didn't change, but when I saw gangrew's post I also called the number HTCrazy posted (..big thank you!) and was told that the parts were on back order and that they would not be available until 7/15.

7/7 - Went to my dealer and was in the process of getting a replacement unit, called TX back to see if they could ship directly to him to save me the shipping and was told the parts had arrived early and the unit would be completed on 7/9.

7/9 - Called TX for status, was told that the repairs were complete and that the unit would ship that day - FedEX Overnight!

7/10 - 9:50AM door bell - "the eagle has landed."

I have to say that the customer service folks I spoke with were very nice, got a little bit of conflicting data, but for the most part they were competent and tried to be helpful. Don't get me wrong, I am NOT happy about a new piece of gear biting the dust virtually out of the box. I'll probably continue to hold my breath each time I hit the power on button.

As for the unit - the paperwork that returned listed a LMPH180 Lamp and 146871912 "Lamp Power Supply B" as being replaced. Couple of interesting things here... The original Lamp Power Supply ordered was a 146871911 versus the xxx912 installed - perhaps they have rev'd the lamp PS? Also, I know that the actual lamp cover switch on mine was not operating when I shipped it - no parts listed so I guess they got it going.

Unit is back on the ceiling and looks like new.... for the moment anyway.

[DMILANI]

Interesting, both lamp power supply modules come up on Sony's part ordering web page for the same price (about $250, no current stock). The original part number (ending in 911) is the one that is listed in the service manual parts list, however.

Looks like a newer rev. of the power module, but it would be nice to know whether this in fact fixes most lamp related problems.

-D

[Schwa]

That's what's weird with mine...even with 180 hours on my second lamp, it's still very bright. My first lamp dimmed quite a bit before it finally crapped out. Well, I've started the PJ several times since yesterday's false start and haven't had any problems, so I'm keeping my fingers crossed.

[davmp]

My story seems about the same as most, except I must have gotten the 'good' support rep when I called. (Lisa(?) in Ft. Meyers, FL). After I refused to send my projector to the 'nearest' repair center since I knew they were only worked on in Laredo, she volunteered to send me a replacement bulb under warranty so no charge to me.

She did not mention an exchange.

My bulb was FedEx'd overnight priority 1 and should be here Monday morning.

My existing lamp didn't noticeably dim over time, it just wouldn't fully warm up / stay on at random times until finally it won't stay on at all.

[heators954]

It sounds like you guys need to get together and speak to a lawyer. Maybe a class action lawsuit will wake sony up.

[Xander]

I've never had the lamp bug manifest itself on my unit but I've noticed on a few occasions that when it is very cold that the lamp takes longer to ignite (about 2-4 min after switching on). Anyone else notice this?

[tbodin]

Never seen that behavior Xander. What I have seen is if I havn't gotten ignition and blastoff within about 20 seconds, then the machine is already in shutdown mode without my intervention. Yours in cold mode is a bit strange but if it works, you might as well enjoy it

[sportster64]

Class Action Lawsuits are usually tough to organize and even more difficult to get an attorney to accept the case. Maybe if they read this thread though - they will be inspired to snap to action - or better yet - find an attorney who is an avid owner of an HS10 !!

[p@55w0rd]

Well I just got my projector back from Texas and they replaced both the lamp and the "Lamp Power Supply B" part# 14871912. I will hook it up tonight and report back.

[gangrew]

Two days ago my projector was delivered by Fed-Ex. Seven days before that I was told I needed to wait till September. On the invoice sent with the unit it only lists a new lamp as being installed. It is clearly my original unit. I have no Idea what is going on. Works good right now though. I am not sure, but it seems that the on screen menus are organized a little differently than before. Possibly new firmware or whatever. Oh well, I still love this projector. Even though it may drive me crazy (or crazier).

[p@55w0rd]

Well hooked it up last night and did the on - off - on - off - on to see if i could make it fail on start up. It worked every time but only continued use will be able to tell if it is really fixed.

[DevoDave]

Got my HS10 back (17K serial series) from Sony after a couple of weeks in Laredo. Although their telephone tech support staff argued mightily about the warranty starting date (order vs. delivery date) for the lamp prior to shipment, my unit was returned FedEx overnighted to my door with a new lamp power supply and lamp without any repair charges, all covered under warranty.

One lesson learned is this: I had to rely on my reseller to create an event ID with Sony that generated results. Sony tech support chose to fight me over the warranty start date, but the call generated an event ID and repair order. Frustrated, I spoke with my reseller. My reseller created an event ID and repair order in minutes, apologized for not being allowed by Sony to send me a bulb or to service Sony products, and I sent the unit to Sony under the reseller created event ID at their request. I never again referred to the Sony generated event ID and chose instead to work through my reseller. Hooray for my reseller, boos to Sony tech support, and cautionary applause for the folks in Laredo, who returned my unit in reasonable time (although there was no way to track my repair and I had no luck reaching them on the phone).

Let's hope this is the fix that allows maximum reliability. As we HS10 owners know, the picture from this unit is spectacular. At the end of the day, owners prefer not to grind our teeth over dealing with the hapless clowns manning the tech support center of the manufacturer.

Dave

[philba]

wow, it must be luck of the draw or phase of the moon for sony support. I got fairly responsive support for my lamp explosion. What's funny is that my vendor (Vann's) was very unsupportive of me when I called about the problem.

By the way, where did they ever get that voice response system - what a joke.

[DanielD]

Well folks, I had the lamp replaced at 250 hours with the lamp bug back in February. Under warranty at the time. Now I have 570 hours on the new lamp and the unit shuts down after about 5 minutes of run time. I noticed a few weeks ago that the bulb had gotten dimmer over the course of a week or so.

I also had the replace filter annunciate a week earlier and did so. The filter wasn't really dirty.

Now; what to do? Do I raise hell with Sony and get a replacement bulb or do I send it to Laredo for a new bulb and power supply? Or do I wait for the redesinged case with better cooling and get all three?

My unit was purchased last December...

DD

[DevoDave]

Dan:

You are way beyond the warranty of the lamp (90 days). If you are not getting a warning to replace the lamp, you will have to send your HS10 on the Laredo rodeo circuit like others here. As faulty as the lamp power supplies appear to be, you will want a newer one anyway.

Dave

[DanielD]

DevoDave, yes I know not to expect warranty. It's just the hassle of the problem....

[sportster64]

Daniel - If you are on your second lamp with only 540 hours - I WOULD EXPECT a replacement from Sony. This lamp is rated at 2000-3000 hours and this is indeed not even close. I would push for a new lamp, new lamp power module as well as the new casing - which I did see in another thread that it was available. Sony needs to resolve this problem - otherwise they will be hearing from you again and again and again - as well as other troubled HS10 owners - and I would make that clear to the rep you speak with.

[philba]

Actually, I believe at this point daniel should have sony look at the unit under warrantee. I bet the problem is power supply related. 2 lamps in a row at well below expected life time indicates more significant problem than just bad luck w/lamps.

Phil

[JDLIVE]

Just had my first ever false start last night...<gulp> Just over 200 hours on the bulb. Going to check the filter, etc asap.

[DevoDave]

Sportser is right, the lamps are supposed to last longer, but I have not read thundering commentary from HS10 owners in these threads getting 2000 hours out of their bulbs. When I spoke with Sony, they were pretty firm about 90 days for a warranty. As an owner, I would express my dissatisfaction that the expected bulb duration is nowhere near being met.

DanielD: Agreed, shipping the unit around is a hassle, but the optimistic view is that perhaps a new power supply will enhace bulb duration. Anyone have evidence to support this assertion?

David

[philba]

Given that this PJ model is less than one year old, its unlikely that many have gotten to 2K hrs. That's like 5.5 hrs/day of use in a year.

It does seem like an awfully large number of premature failures are being reported here so I am quite skeptical that the lmp-h180 in the hs10 actually does have a 2K lifespan. The lamp may have the potential for 2K hrs but I suspect that something in the PJ or environment is causing problems.

[vlayton]

My HS10 with ~750 hours on the lamp is getting sent to Laredo tomorrow. I've had what folks call the "lamp bug"
since I received the unit in Feb. That is, it wouldn't
start up the lamp consistently. The worst case had me restarting the projector 5 times to get the lamp running. Sometimes I'd have to unplug it because the power-on button had no effect. While this is a mild pain, I never found it to be a show-stopper and I wouldn't send the HS10 in for that problem alone.

Starting last week, things changed. After a few hours of operation, my HS10 would shut off with the lamp/cover light lit solid. In the docs, that's a bulb or overheating problem. After a few days, it now consistantly shuts down after ~25 minutes.

I replaced the filter(it was brown but didn't seem overly filthy - I gotta stop smoking in my house) and re-seated the lamp housing but the shutdown remains the same. The fan light has never gone on so there must be a problem with a temperature sensor or a bulb problem.

I'll post back in a few weeks when I get my HS10 back from
Laredo.

[ConorGleeson]

I have tried reading this thread in full but I have the “restarting” virus on my pc so if this has been addressed before, please be patent. At 300 hours my HS10 had it’s first problem two nights ago but not the classic “lamp bug” as I understand it. After about 2 hours of use it shut down. The fans ran for a couple of minutes and that was it. I assumed that it had overheated as it was a very warm night but it was the lamp/cover light on and not the Temp. light as I would have expected. Last night it ran for only one hour and it happened again. When I restarted it, it only lasted a half an hour. This is a fairly fast progression you will agree.

Has anyone else experienced this variation on the lamp bug? My impression is that replacing the lamp is only a temporary solution so what is the latest on a fix for this? I’m sorry to ask what has surely been asked before buy as I say my PC will not stay running long enough for me to find the answer.

I bought mine from Japan last Feb. and I don’t want to just get a new lamp to find the problem coming back when the projector is 13 or 14 months old. I would like to get a permanent solution or just return the projector and call the HS10 a lost cause.


Thanks

Conor

[sportster64]

Conor - it sounds like you may have a warped lamp cover housing - they are supposedly re-designing the bottom case to address this - If I understand correctly - when this warps - it allows the lamp cover switch to kick out thereby giving the lamp cover light. I don't know if there is anyway to tape the switch in so the projector always thinks that the lamp cover is on the projector or not but if there was a way to hold that switch in - maybe that will provide some answers for you.

[RobFlorida]

It could be that cover switch. Both the lamp cover and filter cover have a small microswitch that if not fully pressed will cause the lamp/cover light. The covers are plastic so it is possible that with heat they have warped enough to not fully press the switch. If you remove the cover you can apply some tape to the part that presses the switch to make it push the switch further. At least that will tell you if it is a microswitch problem and that is easily fixed.
I have read of others sending theirs to Laredo and having the lamp power supply replaced and a new bulb which supposedly fixes the other problems.
Give the cover and tape thing a try...you've got nothing to lose.
Rob

[ConorGleeson]

Thanks guys, I'll try that today. BTW how often should I be changing the filter, it may be posible that that is the cause of a little too much heat build up

[ConorGleeson]

I put in the new air filter and checked the lamp cover and it seems to be fitting perfectly. To see if it is a heat problem I tried the projector with a fan blowing straight at it to keep it cool and it only lasted 15 minutes. So I guess it's back to Japan for this little HS10

I'm so depressed


Conor

[cneubert]

I bought mine in the middle of January. It lasted until March and I had to send it in with about 300 hours on it. Same problem as everyone else. They replaced the lamp and the "lamp power supply". I now have about 750 hours on it and last night it died again. I was watching TV and it just shut off while I was watching. I tried to power it up, and I immediately get the lamp light. It won't come on at all. I re-seated the lamp, replaced the filter, exercised the switches, nothing helps. When I turn it on, the power light comes on, then after about 10-20 seconds, the lamp light comes on and it goes back into standby with the lamp light on. I'll be calling Sony today. Hopefully they'll send a new bulb because I don't believe that they know how to fix the real issue yet. I'll keep you posted.

[cneubert]

Called Sony. She says they have to replace the lamp cover and the "base". I said "do you mean the entire base to the unit" and she said Yes. I asked if they actually have these parts and she said she was going to check on it and call me back. Doesn't sound like I'm going to get a new bulb.

[Utopia]

Over at the >5K place theres a rumor that Sony has a 13HT coming out and will honor a rebate for HS-10 users to upgrade to the 13HT. I wonder if any of this is related to production problems with the HS-10?

[DMILANI]

Utopia, I checked that thread on the 13HT, and to me it sounds like a rebate would be available on new HS10 purchases (to bring final cost less than $2000) and not a rebate to "upgrade" to a 13HT.

-D

[cneubert]

This just gets better and better. As others have reported, they want to replace the base as well as the lamp cover. The parts won't be in until the middle of September! I guess they think it's acceptable for me to spend close to $3000 for a TV and then use it for only 9 months because the other 3 months it's in the shop. I'm trying to get them to send me a replacement lamp as an interim solution until they have the parts.

[DMILANI]

See my post:

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=285611&highlight=hs10+and+base

The base IS available, it's the lamp cover that's not. The lamp cover is user replaceable - maybe they can change the base and send the cover to you when it's in stock.

May be wishful thinking.

-D

[p@55w0rd]

I thought I woulg give everyone an update:

Well it has been about a month and many hours since I have got my HS10 back from Sony. It seems like Sony service has squashed my HS10 bug! As posted earlier they replaced the lamp and power supply. The part numbers indicated it was a new version of the power supply. I am finally a happy camper! Now if I could just get my D1 to stop locking up :(

[ConorGleeson]

I decided to try the projector again yesterday morning so I plonked it on a table and switched it on. 15 minutes later it just shut off with the lamp/cover light on as described above. I then taped a piece of rolled paper to the part of the lamp cover that holds in the sensor. I switched on the pj again and after 15 minutes it shut down again. Just as I was about to put it away again I noticed that one of the spring clips holding in the filter cover was just short of being pushed all the way home, by only about 1mm. I pushed it back into place and switched on the projector. It an for one hour. Then I shut it off and restarted it and again it ran for about one hour before I shut it down myself again. I remounted it on the ceiling (not daring to allow my hopes to raise too high) and I watched about an hour and a half of Lord of the rings. Last night I watched movies for about two and a half hours still without a problem. Can I dare to hope that the problem was caused by this tiny 1mm gap on the filter cover? Lets hope so.



Conor

[RobFlorida]

Well done Connor,
Yes, that filter cover switch and lamp cover switch will both cause the projector to shut down. It is apparently an attempt by Sony to make the projector idiot proof. The projector cannot be operated without a filter or covers with these switches. Sounds like you found the cause of your shut down. You can either stay with your home remendy or contact Sony and see if they will send you new parts when they are re-designed.
Keep us informed of the projector status.
Take care
Rob

Every time I make something idiot proof...they make better idiots.

[nxsynjs]

I think it'd be really useful if someone posted photo's indicating where the microswitches and contact springs are.

It could save people a lot of hassle if we could just say. 'check here' and fix that down', complete with photos.

I know any poking around inside the PJ is at our own risk, but by visually pointing them out we can collate the areas in which failure can be 'bypassed' while we wait for a definate fix.

[davmp]

***sigh****

Just had, last night, my first lamp start failure on the replacement bulb that Sony had sent me. I didn't check the hours on the new bulb as yet, but its got to be at least 200.

This is how it started for me last time. Occasional failures quickly ramping up till it wouldn't stay on at all.

I'll be checking the filter/lamp covers for warping this weekend....

[ConorGleeson]

Well I'm afraid it started acting up again last night (cruel how it toyed with my emotions on the previous night). I tried packing the covers to ensure that the sensors were not being released when the projector starts to run hot but 'twas not good. I guess it's now just a case of waiting for the replacement bulb and if that does not sort the problem, it's back to Japan with the whole thing.


Conor

[Ericbres]

I am not trying to hijack this thread ... just seemed like it has the eye of the HS10 owners.
But if any HS10 owners can take a second and send me a PM ...
Was there a Memory Stick in your box with the projector?
AND
Was there a warranty card of any type in there?

Thanks in advance.

[Styk33]

I just thought I would put in my report about my HS10. I bought it back in Nov from Japan and had the lamp bug issue happen about three times. Never thought much of it, just restarted it and it worked. That was around 900 hours on my machine. I changed the filter around that time (man it was gross, and I know better now) and that might have solved the issue, never though about it much though.

I have ~1600 hours on my HS10 now and have not had any instances other than those 3 back in May/June. I do have mine sitting upside down on a shelf that is 12" from the ceiling and it gets good ventilation. How are others mounted?

Good projector and great price.

[sportster64]

WOW Styk33 - about 1600 hours - its good to see a healthy HS10er in here - I don't have near that many hours - only about 130 hours - but that is how I have mine setup - inverted sitting on a recessed shelf about 12" from ceiling - so far - no errors on my HS10

[cneubert]

Mine is ceiling mounted as well. I took two 1"-wide metal strips and mounted them to the projector's 3 mounting screw holes. I then drilled a hole in each end of the 2 metal strips and attached it to the ceiling (drywall) with 4 butterfly-type anchors. I can then tighten or loosen the screws to adjust the angle. Work pretty good and cost about $5-10 as opposed to the $300 Sony mount. Although I did have the advantage of having a 1-foot drop in my ceiling where the duct-work runs through. Otherwise I would have had to create something a little more elaborate to get the projector down from the ceiling. I later created a hinged box that surrounds the HS10 to cut down on the noise.

[DanielD]

Originally posted by DanielD
Well folks, I had the lamp replaced at 250 hours with the lamp bug back in February. Under warranty at the time. Now I have 570 hours on the new lamp and the unit shuts down after about 5 minutes of run time. I noticed a few weeks ago that the bulb had gotten dimmer over the course of a week or so. Now; what to do? Do I raise hell with Sony and get a replacement bulb or do I send it to Laredo for a new bulb and power supply? Or do I wait for the redesinged case with better cooling and get all three? My unit was purchased last December...
DD

The results of the Sony shop visit are as follows:
1) New Lamp Cover under warranty
2) New base assembly under warranty
3) Second new Lamp under warranty
4) New Lamp Power supply under warranty
5) Returned to me via FedEx overnight

I plugged it up last night and ran it for 2 movies with no problems. Picture was beautiful!

I know it's early on the results but I can't complain about Sony's customer service here... :)

All the Best,
Dan

[DMILANI]

Dan, I assume you're in the US right?

Also, did they ever replace the lamp power supply? That's the only other "updated" part that I see wasn't replaced in your unit.

D

[DanielD]

Originally posted by DMILANI
Dan, I assume you're in the US right?

Also, did they ever replace the lamp power supply? That's the only other "updated" part that I see wasn't replaced in your unit.

D

Yes, they did. I just edited the post.

DD:)

[DMILANI]

Sorry, a few more question.

Did you have to "tell" them to perform all of these procedures, or are they finally on the ball and now know these actions should be performed to fix the bug once and for all. Did you go through any special customer service channels, or did you just call the standard service telephone number.

Incidentally, I don't have a problem (yet) with my HS10, but I still have low hours - about 50. I'm just trying to figure out what to do when and if this happens to me.


Thanks again,
-D

[DanielD]

I typed up a nice note containing the history of the unit and specifically mentioned the earlier replacement of the lamp under warranty and its infant failure. I also mentioned that the base cooling, lamp power supply and lamp cover issues were known to me.

The rest Sony did without further questions.

[LeonidasVouros]

I have similar problems to the ones mentioned by MKR63, Chuck Coughlin DanielD and DevoDave.
........... I think that in our case BOTH the lamp and the power supply cause the problem. Most probably the power supply fails to ignite correctly the lamp which in response fails to meet the 2000hrs limit by dieing at 500Hrs or so.
..........Noe the interesting part of the story. I spoke here in Greece with the Sony engineer responsible for HS10 service and he was aware of the cover bug but not for the power supply failure..... I also told him that the PREMATURE lamp failure could be caused by a malfunctioning power supply!! HE REPLIED THAT IT IS DIFFICULT ('IMPOSSIBLE' WAS HIS WORD...) TO CHECK THE POWER SUPPLY AS IT PRODUCES AN 'EXTREMELY HIGH VOLTAGE' to ignite the lamp.
..........I have send to the above members some private messages wanting copies from their service papers JUST to make Sony repair my unit as they insist that I should only buy a new lamp.....which most probably will also fail in <500hrs....

[gangrew]

Here we go again. Fifty days after being repaired my unit will not start. Happened all of a sudden this time though. Have no Idea how many hours I got this time. Just makes a person feel all warm inside......Wait a minute... that must be the bourbon. It could'nt be the security that comes from knowing that Sony will do whatever it takes to satisfy their customers. I mean, hell they got my money six whole months ago. Furthermore, they don't even make this projector anymore. Sorry for venting a bit here, but I needed to get it out so I can play nice with Sony customer service. Gotta go work on my note writing too.

[LeonidasVouros]

What is the SN of the projector??
.............By searching your previous messages I concluded that they only changed the lamp in the last service... Is that true? Did you get a new power supply?
One interesting assumption is that the lamp cover bug strikes even HS10 with SN greater than 17xxx although it shouldn't according to Sony Bulletin (posted by DMILANI SN10001-16708)
...........Take under consideration the other bulletin referring to the DVI HDCP problem HAS BEEN INTRODUCED LATER in the SN:13083-16724, IT SEEMS that Sony engineers MADE some changes in the HS10 design around the 13083 unit CURING some and possibly ADDING NEW problems to the unit! Both HDCP and lamp cover seem to be fixed after the 16724 BUT many members of the forum with SN>17xxx seem to have it also in the means of lamp failure.....
..........My opinion is that up to now we seem to have at least THREE Hs10 versions: 1. 10001-13083, 2:13084-16724 and 3:>16724 and possibly the nature of the lamp cover bug in the pre SN:13084 units is DIFFERENT from the 13084-16724 or even >16724 units.
.........I would greatly help us define the nature of the problem if some of early<13084 users reported back mentioning the status of their unit

[gangrew]

My serial number is 15970. They only replaced the lamp last time. I was told that more repairs were needed, but when I got it back the invoice only listed the lamp as being replaced.

[LeonidasVouros]

Gangrew my HS10 has SN 12191 and is already in local Sony service for possible repairs. I asked for Lamb/power supply/cover but Who knows what they will..decide. In my case I had 2-3 (minor) lamp cover failures during 3 months BUT the main reason for having it serviced was my lamp lasting for only 490hrs....

[LeonidasVouros]

....Sony Greece answered that THEY ARE WILLING TO REPLACE ONLY THE LAMP COVER AND LAMP AND NOT THE POWER SUPPLY as according to both Sony Greece and SONY EUROPE there is no evidence that the existing power supply is defective... Not only that but they stated that they replaced the lamp ONLY AS A GESTURE of good WILLING........
.... Anyway if it weren't the information from the AVS forum as well as the service invoices that MKR63 provided to me (Thanks Martin!!) SONY GREECE/EUROPE would have been for sure very UNWILLING to do anything......
....The projector will be returned to me next Wednesday. I don't think that the problem has been solved ! I suppose I'll have to watch movies more intensively from now on in order to reach the 500hrs limit in the next 3 months and see what happens.... (as my guarantee expires....in the next few months)

[DMILANI]

Well, according to the Sony online parts store:

http://servicesales.sel.sony.com/web/index.jsp

the original HS10 power supply module, part #146871911, has been discontinued, and is replaced by part #146871912. I would ask Sony Greece why this would be? I would think it has be redesigned to fix a possible bug in the design.

Also, what info did MKR63 provide? Could you share this with us please?

-D

[MKR63]

DMILANI

Also, what info did MKR63 provide? Could you share this with us please?

LeonidasVouros sent a request for some information to use with Sony Greece. I sent him a scanned copy of my service report. I summarized the information on that paperwork on page 7 of this thread. Basically, it was the first time I saw the information on the new Power Supply revision so I passed it along.

My unit has been back since mid July - I've had two mis-starts since the unit came back - so I still hold my breath - 175 hours or so since returned.

-MKR63-

[LeonidasVouros]

.......Ok DMILANI MKR63 answered for me.
.......The service report that Martin has sent me is actually an evidence of Sony being aware (at least in USA) of the lamp circuit failure AS THEY ACCEPT to replace an item not covered by guarantee... Well actually I think that Martin's lamp failed too early (<3 months possibly covered in that period) but I have seen 2-3 members(Chuck Coughlin DanielD and DevoDave) having their lamps replaced even though they had 400-500hrs of use.....
......I believe that the actual rate of failures SHOULD BE GREATER than expected by the forum's members reports..... Although many argue against this pointing out that many happy HS10 owners don't feel to report to the forum I have to say that many others unaware of the forum's reports SHOULD already have their lamps replaced-paid by themselves as most probably in their contact (if any..)with either Sony or the Store that they bought the PJ they were informed that LAMP is not covered by guarantee..... That's what I have been told !!!!
......My next step will be to inform Sony Europe for this problem and see what they 'll have to say...

[da_wright1]

My Sony HS-10 has crapped out.

Earlier in the week after start-up, waiting thru the white screen and logo to auto find the last input used, and about 30 secs worth of sat content, the pj shut off and the lamp/cover light lit-up.

Unplugged the pj, turned it back on. Worked fine for the rest of the night.

Friday, same thing happened. Reset the filter, unplugged it, turned it back on, worked the rest of the night.

Saturday, same thing. Took more fiddling, opened the lamp cover case, reset it, reset the filter again, unplugged it, waited for a while, turned it back on... ran fine for the rest of the night.

Sunday, won't stay on. Replaced the filter, reset the lamp, left it unplugged for a half hour, worked the micro-switches, went thru the whole process again. Won't stay on, and now my picture is increasingly fuzzy.

Incredibly frustrated. My serial number is ~16,800, just outside of the recall numbers.

What further steps are there to take?
Do I need to just get a new lamp? Or send the whole thing to Texas?
I'm way past my 90 days as I ordered this pj in April.


Thanks.

- Ben.

[LeonidasVouros]

da_wright1
Read the reports of MKR63, Chuck Coughlin DanielD and DevoDave in this thread.....I think you should send it back to Texas where most probably you'll get for FREE a new lamp powersupply AND BASE......

[sportster64]

Da_wright - in another forum hs10.com - a member suggested taking the filter cover off and using a match stick to hold the filter against the micro switches and running without the filter cover - (he was running it in an inverted (upside down) state) it apparantly lets the hs10 get more air - through to cool it. I'm sure Sony would frown on this practice - but in that guys case - he said he had no more shut downs after doing this - might be worth a try - to see if it stops the shut downs.

[da_wright1]

I'm going to try to tape down the micro switches for the filter cover, and try running it sans filter and see if that's the issue. If not, out to texas we go.

Thanks guys.

- Ben.

[sportster64]

Let us know if it does indeed help or not.

[vlayton]

Just a belated update on my HS10. As posted previously,
my unit(purchased in Feb., #14xxxx, 720 hours on bulb)
started shutting off after 25 minutes.

I finally got it back, 23 days(~16 working days) after sending it to Laredo. They told me backordered parts caused the extra wait. They repaired the same stuff everyone else has reported but it still shut down. The only thing to fix it was to put in a new bulb.

So, $303 later($280+tax), my HS-10 is once again back to normal. I'm a tad upset about the crappy bulb life. I was running in the power-saving mode that should have given me 3000 hours. At $300 a pop, I'd have been happy with 2000 hours. If I have to spend $300 on a new bulb every 6 months, then this will have turned out to be a very poor purchase.
I think I'll send Sony a note regarding this.

Anyway, in retrospect, I almost wish I'd just purchased a new bulb and not gone without a tv for most of the month.
But, who knew?

[da_wright1]

Man, there is some wacky stuff going on with this thing. The tape didn't work.... nor did the reset using the remote buttons. However, placing it right side up and turning it on that way worked.... why???? good question... surely don't have an answer for that one. Turned it off, rehung it on the mount, tried to turn it on, 30 secs after the white screen.. off again. Took it down, flipped it back to right side up. Turned it on, worked fine.. so I mounted it while on and I've been too scared to shut it off again ... I'm going to order a replacement buld asap.

Speaking of which, anyone have a good rec on where to find replacement bulbs? I'd like to get one today, tomorrow, before the weekend, etc...

Thx.

- Ben.

[LeonidasVouros]

UPDATE
......Sony Greece after my lamp failing in <500hrs (see previous reports in same thread) was ...kind enough to replace under warranty the lamp and the lamp cover BUT NOT the power supply. Most probably replacing the power supply would mean a surgical.highly sophisticated procedure in the internals of the HS10 that can't be done in Greece......
......Now the interesting part: The PJ STAYS for 3rd week in Sony Service as the LAMP replacement is BACK-ORDERED from THE BELGIUM FACTORY and it is not readily available.......as they informed me today.....
.....Now either they are REDESIGNING the lamp or who knows what else is happening....

[gangrew]

Well I have to give credit where credit is due. On Monday the 15th Sony sent a Fed-Ex truck to pick up my HS10 (on their nickel). On the 25th my unit returned from Texas. The invoice stated the following parts as being replaced under warranty;
Part#LMPH180 Lamp
Part#X40410293 Base
Part#146871912 Lamp Power Supply B
Part#A1300773A Mounted C.Board, QB

I asked them to check HDCP authentication as my serial falls into the group that had problems. Hence the replacement of the circuit board. No lamp cover replacement though. I hope that doesn't become a problem.

The only contact I had with customer service this time was very simple and direct. Once they pulled up my information, they told me that I would be contacted by a service rep. The next day I got a call simply asking where and when Fed-Ex could pick up my unit to be sent in for repair.

LeonidasVouros, your experience reminds me of my first repair. A couple of days after being told I would have to wait over a month for repairs to be completed, Fed-Ex delivered my unit. Lets hope that the wait will be worth it, and you get a properly repaired unit the first time.

[sportster64]

Ganggrew - how did you get Sony to pick up the tab on shipping ?

[eameres]

OK, my HS10 is a fairly high SN (18xxx if I recall). Here's my bug. If the projector has been off for a while (presumably cool) it start up fine everytime, never a problem. However, if you leave it on for a while, then turn it off, wait at least long enough for the fan to turn off, or a little bit longer, then try to turn it back on it goies into the flashing lamp cover thing.

At that point you can pull the power for a hard reset and it will usually start up again fine.

Like I said, it has been 100% fine starting up from a "cooled" state. I can deal with it, but it doesn't thrill me either.

Eric.

[gmshoemaker]

Originally posted by eameres
Like I said, it has been 100% fine starting up from a "cooled" state. I can deal with it, but it doesn't thrill me either.

Eric.

I noticed the same thing. I don't think this is the lamp bug. Also, the flashing lamp cover light goes on if you in anyway block the air vents to the lamp. The lamp cover indicator seems to have many meanings. Unit hasn't timed out after shutdown, temperature is too high, bulb burned out and "lamp bug".

I am trying not to worry about it.


Gary

[sportster64]

yea - I have seen those same things with mine serial# 179xx - If you try and turn it back on too soon the yellow led will kick on - the lamp tries to light for a brief second then when it doesn't - the yellow led comes on

[gangrew]

The service rep that called me back just asked where to send the truck, I just went along with it. Maybe it's because they just repaired it in July, but I really don't know. The best answer could be that Sony has realized that they have a problem, and are taking steps to make their customers happy ones.

[DMILANI]

I also noticed that the new base unit has a newer part number, X40410293, even newer than the X40410292 part number listed a few months ago and replaced on a few members' units.

So now it appears the base has gone through 2 redesigns (possibly). I've confirmed that all three version of the base are still available on:

http://servicesales.sel.sony.com/web/index.jsp

but the newest X40410293 part is not in stock and is slightly more costly than the older versions.

-D

[ConorGleeson]

Does anyone know exactly what kinds of changs have ben made to the new base from the original?

Conor

[LeonidasVouros]

Today HS10 returned from Sony service after staying there for 3 weeks with just only a new lamp.. (no other repairs as most probably power supply and base replacement can only be done by Highly qualified technicians....) I think they just replaced the lamp and now expect the warranty to end before anything else comes up....!!!!!!!!!! The timer is set again to 0 and the new lamp looks much more brighter than the original... Now here we go again for the 500hrs limit............

[Theater Dreamer]

Originally posted by eameres
OK, my HS10 is a fairly high SN (18xxx if I recall). Here's my bug. If the projector has been off for a while (presumably cool) it start up fine everytime, never a problem. However, if you leave it on for a while, then turn it off, wait at least long enough for the fan to turn off, or a little bit longer, then try to turn it back on it goies into the flashing lamp cover thing.

At that point you can pull the power for a hard reset and it will usually start up again fine.

Like I said, it has been 100% fine starting up from a "cooled" state. I can deal with it, but it doesn't thrill me either.

Eric.

I had the same problem. Although once in a while it would fail to light even cold. I took it to an authorized Sony service center and, luckily, it failed to light the first time they turned it on.

They replaced the bulb. The tech said if it did it again he would look into replacing the ballast which is part of the power supply used for starting up the bulb.

Time will tell. No problems so far.

The unit had 145 hours on the first bulb.

[sportster64]

Theater Dreamer - I see you are in Utah - it sounds like from you that local service centers CAN repair the HS10 - has anyone else tried the local route before shipping it off to TX - like so many here have done ?

[swatkins]

Its time for my HS10 to take a little road trip.

The bug first hit at 81 hours. I replaced the filter and everything was fine.

Two days ago it hit again. This time the light would come on and then go off after 1 minute.

Here are some of the things I tried.

1. Replaced the filter.
2. Taped the filter in place so the switch was tightly
held in.
3. Cut the filter material out of the holder and placed
just the plastic holder in the HS10 so that I could
rule out air flow problems.
4. Checked all the covers.

I tried every thing I could but nothing seemed to help.

I also noticed that when the bulb was warming up and just the splash screen was showing, I noted major flickering from the bulb. I have never noticed this before and it does seem that my bulb is dimmer.


After searching the net for information I came across a little post about someone turning their HS10 " right side " up in an effort to make sure the filter and cover switches were depressed properly. I knew that my switches were correct, because of the slight contact noise I heard when I taped them shut, but I unmounted the HS10 once again, placed it on its feet and switched it on. So far I have watched 3 movies without a shut down. I do notice that the bulb seems to be dimmer but it is working. When I return the HS10 to its mount it starts failing again.

On Friday I spoke to the Service Center in TX.

Sony CPC Repair
10227 Crossroads Loop
Suite A Attn: Repair
Laredo, TX 78045
(956) 725-2893


I informed them that I knew the HS10 was having major problems and that they would need to look at the base, PS and lamp. The lady I spoke with said that she knew of the issues with the HS10 and that the parts that they would probably replace are OUT OF STOCK and they will not have parts until late October.

She did tell me that after the base, PS and lamp had been replaced they had not had to repair any HS10 again. I hope this fixes the problems.


I will keep you updated.

Steve

[gangrew]

"She did tell me that after the base, PS and lamp had been replaced they had not had to repair any HS10 again."

Thats funny. Mine failed 5 days after it had those parts replaced. Shipped it to Texas (for the third time) on 10-1, and they received it on 10-3. I'm still waiting for it to return. I haven't posted this because I am completely disgusted with this entire problem, and have been avoiding thinking about it. But I had to respond to the blatant lie that this has fixed every unit.
I bought this unit in march hoping I would have everything setup for the new NFL season. So far I have seen 25mins of Monday Night Football in HD.

[seplant]

Well, 200 hours and my replacement HS10 is now showing signs of the lamp bug! The failure mode I am seeing is that the bulb occassionally fails to ignite cold. About a minute after pressing the power switch, the Lamp/Cover LED comes on. So far, I have been able to get the bulb to come on by waiting a few minutes and pressing the power button again. From this and other threads, though, it seems it will only be a matter of time before the thing won't turn on at all. I am seriously thinking about selling this lemon and getting an HS20!

[Bruehaha]

How do you know that the hs20 does not have the bugs?

[jhkbjk]

My unit too has the lamp bug. Bought it in January, had intermittent problems a month later and totally died in September. It has been at the Sony Texas repair center for close to 4 weeks now. Parts to fix are out of stock for at least another week.

The most aggravating thing though is that Sony is insisting that I need to pay for a new lamp. Talk about adding insult to injury.

[Chiappini]

I got rid of my HS10. Won't even consider the HS20. I'm looking at the Sanyo Z2 or maybe even a more expensive DLP just to avoid Sony altogether.

[sportster64]

I can't believe all of these people are putting there faith in the HS20 - Some are ready to pre-order it - knowing that many of them have read this thread on the HS10.

[cneubert]

I just got my projector back last week after Sony had it for about 6 weeks. They replaced the base, power supply and lamp. Like a previous member, they wanted to charge me for the lamp because it was out of warranty. I refused to pay. They offered a 30% discount. After no PJ for 6 weeks, I reluctantly agreed but I am not done yet. I will be writing a letter to Sony and possibly disputing the charge on my credit card for the lamp. Anyone who buys the HS20 is insane. I will never buy another Sony product if this is how they respond to a defective product. The picture is great on the HS10, but what good does that do me when it's sitting in Texas! I've owned this projector for 9 months and Sony has had it in their possession for 2-1/2. If it breaks a third time I will be looking at the lemon law or a lawsuit.

[da_wright1]

So, after 400 hours my lamp/bulb/pj went buggy. Tried everything, but what worked was flipping it right side up. Worked again for a while upsidedown, 100 hours or so, then bug started coming back. Same symptoms, at first unplugging and plugging back in would start it up... then craps out completely and won't stay on at all. Turn it back upright and it turns on fine. Stupid pj.

Couple of questions .... why isn't there a firmware update to just simply disable the lamp cover light?

Secondly, I don't want to be with my pj for 6 weeks. Will ordering a new bulb likely fix this problem... or will it need the new power supply, etc...

Lastly, anyone know if sony will do any sort of buyback or upgrade program for HS-10 owners. I would love to turn this lemon of a product in and upgrade to the HS-20... IF they've fixed the bug issues..

- Ben.

[seplant]

I don't think I would seriously consider getting an HS20 until there was enough of a history on it to determine if Sony really fixed all the bugs (like 6 months and upwards of 800-1000 hours). If my HS10 totally craps out before then, I guess I would seriously have to consider one of the competitors.

Aren't there any lawyers out there that read these forums? If there are, is a class action suit against Sony warranted? There are literally hundreds of owners reporting these defects, (and these are DESIGN defects, not just manufacturing defects). C'mon people, what do you think?

[wumagic]

Im sure if there was a large enough group put together and lead by someone with knowledge of the law, something can be done to see that there is either a recall or a guranteed fix for all that suffer the problems on a product they put out.


Take it to the Media!!

[wumagic]

Im sure if there was a large enough group put together and lead by someone with knowledge of the law, something can be done to see that there is either a recall or a guranteed fix for all that suffer the problems on a product they put out.


Take it to the Media!!

[seplant]

OK,

IS ANYONE FROM THE MEDIA READING THESE FORUMS?

[mflanagan]

Add me to the list....when I hit the power button on the remote, I can hear a click and the fan comes on but no display. If I unplug it and try by the 3rd time it'll come up. I've never had it turn off durning a movie though, it just wont start reliably.

Is that the 'lamp Bug' I just described?

Flan

[Stasulos]

Originally posted by sportster64
I can't believe all of these people are putting there faith in the HS20 - Some are ready to pre-order it - knowing that many of them have read this thread on the HS10.

I'll tell you more. Many HAVE already preordered HS-20 (look at one of the HS-20 threads here). But like I said many times: anyone has the right to be an ******* at his own expense.

[placidman]

Greetings,

Flan, it certainly sounds like the lamp bug. How many hours on your lamp? When did you purchase your HS10?


Regards,

[wumagic]

Mflanagan,


I have a similar problem as you, every so often when I hot the power button the fan always comes on, but the lamp doesnt always light up.. I have never had a problem with it staying on, just starting up is my problem. All I simply do is unplug it and then hit power again and it comes right on. I have just under a 100 hours on my unit, it hit me around 50hrs..

For the amount of money we all spent on these I dont think we should have to go through this trouble..

[Bucko]

I've been scanning the HS 10 threads trying to find someone with my problem. Sometimes when I start up its normal but on 8 foot screen there is a 4 inch white box in the center. This box disappears when I change the input. Other times that white box fills the whole screen and is major bright. At this point the only thing I can do is a Power reset (unplug) sometimes it comes back the same and I repeat. This seems to be a shutter problem but not sure. I have 500 hours on an inverted mount and I always leave it in standby. This unit was purchased Nov 02.

[cambus]

Mflanaga & Wumagic

Add me to the list. Exact problem. I have 105 hours on my HS10. Starting seeing problem at 70 hours. About 15% of time, when powering the unit on, the lamp does not fire, but fans twirl as normal, and about 3 minutes later unit shuts off. Power the unit on again, everything works fine. Ceiling mounted.

Serial 19,3xx - Purchased in July 2003

Steve

[da_wright1]

Give me two more years.. :) (First year law student here... )

I'll ask around and see if anyone knows if there are any reliable lemon laws or UCC codes to look into...

- Ben.

[seplant]

Great, Ben! Keep us informed!

[fdlozano]

I just wanted to chime in and say that at 548 hours I've had the lamp bug as well. I encountered the same experience with Sony phone reps as far as them being clueless. I never called the Laredo facility like alot of other people. But, I now have a work order number and I'm sending it off tomorrow. I will also include printouts of the Sony tech bulletins describing the lamp and HDCP problems as a note explaining that I'd like to see the power supply and base replaced as well. I hope I'm one of the lucky ones that gets a new lamp without having to pay for it.

[anthonp]

add me to the list, i had my first experience with the bug last week, after 80 hours of use. i unplugged the unit and it cleared the error light and started up, but it now takes longer and longer for the light to fire up upon powering up... i know its just a matter of time before it shuts down for good.....every time i power up the unit it feels like a game of russian roullette.....

[Utopia]

I have had my HS10 for almost a year. Only had the lamp bug one time. I am currently on my second lamp first one went 3k, then I just decided to get another one. Only odd think that happened was the replace filter came on once, and I replaced the filter and thats around the time I had my first nonstart. Coincidence? Unplugged the HS10 plugged it back in and never had another problem.

[seplant]

Utopia - Wow! 3000 hours on your first bulb? I think you're the first I've seen that has made it that long, and without any service! Congrats! You've got to be the luckiest man alive! I would gladly pay for a new bulb if the one I have goes 3000 hours!

[gmshoemaker]

Originally posted by Utopia
I have had my HS10 for almost a year. Only had the lamp bug one time. I am currently on my second lamp first one went 3k, then I just decided to get another one. Only odd think that happened was the replace filter came on once, and I replaced the filter and thats around the time I had my first nonstart. Coincidence? Unplugged the HS10 plugged it back in and never had another problem.

Utopia,

Hey, another heavy-duty user. I hooked up my pj in July and replaced the bulb last week.

I decided to get a 2nd bulb at 1k hours. My first bulb still worked fine.

Since the old bulb was out of warranty, I put the new bulb into the projector figuring if I didn't, the new bulb would be out of warranty before I got to use it. The original bulb (now my backup) is servicable, but it is about 25-30% dimmer than the new bulb. It has been 4 months since I got the pj and visual memory is fleeting, but I don't remember the old bulb ever being as bright as the replacement.

How much difference in brightness is your new bulb compared to your 3k hour bulb? Do you think the replacement is brighter than the original bulb was when new?

I replaced my filter too. The message came on at 990 hours. Have you found a place to buy a replacement filter?

Thanks and congratulations on the longevity of your bulb.

Gary

[placidman]

Greetings,

Gary, I called around and it I could not find anyone whoeven carried the air filter. the Projector People ( Ross ) told me I would have to get them direct from Sony.

Am I understanding that you have put 1K plus hours on your HS10 since July ? I put 103 hours on mine in about a month and thought that was a lot.:eek:


Regards,

[gmshoemaker]

Originally posted by placidman
Am I understanding that you have put 1K plus hours on your HS10 since July ? I put 103 hours on mine in about a month and thought that was a lot.:eek:

Tis true. I mounted my fixed screen on the face of our entertainment cabinet with hinges with the idea that I would motorize the screen and have it swing up to the ceiling to view our 60" RPTV for normal TV viewing. After watching the HS10 for a week, I realized there was no going back to that little screen.

The pj is in our great-room (kitchen, dining, AV area and piano). We practically live in this room. As soon as I turn it off, someone says; "Why isn't the TV on?" I am hoping Utopia's experience of 3000 hours on a bulb is typical.

Thanks, I will call Sony and order a few filters. Mine wasn't particularly dirty (dirt, oils, etc.), but it did have a lot of carpet fibers in it. I was surprised, since the the pj is 7ft off the floor.

Gary

[DMILANI]

cousinsvideo.com also has replacement filters and lamps for the HS10.

[gmshoemaker]

Originally posted by DMILANI
cousinsvideo.com also has replacement filters and lamps for the HS10.

Thanks, Dmilani. I noticed that Cousins has the HS10 and the HS20 listed for the same price. I am not in the market, but what a tough decision that would be. :D

Gary

[placidman]

Greetings,


Gary, your right the fact that were carpet fibers in the filter is suprising. I guess given the fact that you run the vacuum in the area might explain it. I also hope that I get the longevity out of my lamp as well.

Dmilani, thanks for the info on cousinsvideo. I will check them out.



Regards,

[b3b0p]

Great! :(

After reading this thread I think I have the lamp bug!

Here is what has happened with mine. Just started this week too.

1. Turn it on.
2. Does not light up, but fans are spinning.
3. Goes to sleep.
4. I hit power again and then...
5. Poof! Light.

OK I have had it! Where do I sell this thing? Who wants to trade projectors? Sony gave me a free lamp too. I am not calling or dealing with Sony again about my projector. I'm peeved. Seriously.

Chris

[placidman]

Greetings,

Chris, how many hours on your lamp, and what series is the serial number?


Regards,

[b3b0p]

Hi Ralph!

175 Hours

Serial Number? At work right now, that will have to wait. But I bought it First week in March, if that gives you an idea of how long I have had.

Let me rephrase that. I have had it probably all of 2-3 months MAX since March. Sony stripped me of my precious numerous times for many long weeks. But I am really thinking of dumping this for some cheap/affordable/used DLP. It is driving me crazy.

Chris

[gravitation]

I never thought it would happen to me.

I got mine in May (Sl # 175xx). My guesstimate of usage hours is around 500+ (is there a definitive way of calculating hours)?

3 days back, a friend's toddler unplugged the projector when it was running. I waited 15 minutes before plugging it back in. It turned on fine. Later that evening, it refused to turn on. Fans started; Lamp/Cover light came up solid. I unplugged it and plugged it back after 5 minutes and it worked fine!

A day later Lamp/Cover light came up sold again. I've tried everything since then: testing microsensers, changing air-filter. reseating lamp. (I haven't tried right-side-up stuff though).

Now here's where I need advise from the pundits here: Should I just buy a new lamp and get on with my life? or should I send it to Sony, let them change the base and power suppy (I'm not optimistic enough to get a free lamp). Is there a possibility that after a trip to Texas, my Pj will give longer life to my next lamp. Or will be depriving myself of the projector for a month for nothing?

Any input is appreciated.

Gravity.

[placidman]

Greetings,

Chris, sorry to hear that you have had such a bad time with such a great projector. I have about 105 hours on my HS10 ( purchased in the middle of September serial # 22XXX ). So far it has performed flawlessly.


Gravity, the projector has a lamp timer which indicates how many hours the lamp has been in use. It located in the pj's menu under " info ". To be honest I would not recommend just replacing the lamp as it more than likely is not the culprit. Apprarently the lamp sensor in the case " deforms " over time and causes the lamp not to light etc. This has supposedly been remedied and replacement of the base is the fix. :confused:


Regards,

[gmshoemaker]

Originally posted by gravitation
I never thought it would happen to me.

I got mine in May (Sl # 175xx). My guesstimate of usage hours is around 500+ ...
Now here's where I need advise from the pundits here: Should I just buy a new lamp and get on with my life? or should I send it to Sony, let them change the base and power suppy (I'm not optimistic enough to get a free lamp). Is there a possibility that after a trip to Texas, my Pj will give longer life to my next lamp. Or will be depriving myself of the projector for a month for nothing?

Any input is appreciated.

Gravity,

I have a similar serial number and have over 1000 hours. No problems so far.

I agree with Ralph, but have an alternative if you want to give it a try. That is, since your bulb is out of warranty, you could buy a new bulb and give it a try. (It sure sounds to me like the the toddler's immediate shutdown did your lamp in.) If it doesn't work, put the old bulb back in and send it to Sony. If it works you have solved the problem. If not, you will have a spare lamp, which is a good thing to have if you depend upon your projector. (Keep the burned out bulb, in case this is only a partial fix.)

Yes, try putting your pj right side up before you do anything. Oh yeah, don't forget to rerun that power cord to someplace in the ceiling or wall.

Good luck. We feel your pain.

Gary

[swatkins]

My talks started fine, in fact I was so surprised that I figured everything would be great.

Now it seems that I am in for a rough time and my blood pressure is starting to boil. :(

I called the service center and explained my problem. I was told that they knew all about the problems the HS10 had and they could fix it! Problem is they did not have the needed parts and they would not be in to the end of the month. I told them that was unacceptable and I either wanted a loaner of a full refund. I was told that I would receive a return call and to please wait until Monday.

Monday came and went. On Wednesday I received a call from a Sony rep and she stated they would send me a loaner by overnight Fed Ex and that they would sent Fed Ex to my home to pick up my HS10 the next day. Boy was I happy!

The Fed Ex pick up went smoothly as I had the HS10 boxed and waiting. I then waited around the house the entire day Friday waiting on the loaner which never came. I had a friend keep a lookout for the Fed Ex man on Saturday as I was out of town and I didn't want a 3000.00 item sitting out on the door step all weekend. It never showed up. My wife stayed home all day Monday waiting for the Loaner, you guessed it, a no show again!

The part where I started to get upset.

On Monday afternoon I called Sony and asked to speak to the rep. I was worried that the Loaner was lost and I didn't want to waste anymore time if they needed to trace it. I called the number and asked to speak to "F" The receptionist held the phone to her shoulder and spoke to someone in the background saying " Do you want to speak to Steve Watkins?" I could not hear the reply but was then asked " could she call you back tomorrow?" I said sure but then explained that the loaner might be lost and she put me on hold. Another Sony person picked up and said that he would try to help me and that my loaner had not been sent yet. I told him it was promised last week and he said that there must have been a mistake. He told me that " F" had taken a vacation day and would not be in until tomorrow.

That was the straw that broke me! I was born at night, just not last night! In many offices a standard ploy is where the receptionist asks someone if they wanted to take a call then lied to the caller saying that person was at lunch or not in or some excuse. I am not saying for sure thats what happened, but I suspect that that was the case.

Tuesday afternoon I received a call from "F" @ Sony asking if the loaner had arrived. I told her I was working and did not know. ( I am a 911 Paramedic and work 24 hour shifts.) I explained that I was very unhappy with the situation and really could not trust Sony if they didn't carry through on their promises. She again stated she was sorry and would try to make everything turn out satisfactorily.

This AM I returned home and unpacked the Loaner to find, quite to my surprise, a Sony CS10 projector. Totally useless to me!

While repacking the unit to return it I received a call from the repair center saying my projector was repaired and ready to ship! I asked the lady what was done and she stated they had replaced the lamp and made an adjustment to the power supply. I asked if the base had been replaced and told her that I was surprised that they could replace the base when they had none of the new ones in stock. She said my unit had been "adjusted" and already had the new base.

I am sorry to say I lost my cool then.

I explained that there were 3 bases that had been made for the projector and it needed the newest base. I explained that it was a combination of different parts that were leading to failures and I would not accept the projector unless the parts were replaced. I had sent a letter with the unit listing the part numbers and parts that would probably need replacing.

I told the lady that I would not accept the Projector in the condition it was now in. I wanted all the parts replaced or a full refund. She stated she needed to talk with her manager and would get back to me.

20 minutes later "F" returned my earlier call about the loaner unit. She stated she was very sorry but the CS10 was the only loaners they had and the HS10 was never loaned. If she would have said that in the first place Sony would have saved the shipping costs of this CS10. Now they have to eat that also. "F" was told that my HS10 had been repaired and it was not to my satisfaction and I would not accept it in that condition. She stated she was going to check on it and would call me back this afternoon.

Thats where I am now...... I am ready to join any lawsuit started. In fact I might just have my lawyer look into this....

Anyone that would buy a HS20 with the HS10 having this kind of service and problems really needs to have their doctor take a close look at their mental state :)

[sportster64]

SWATKINS - I think that might warrant a call to the Attorney General's office Dept. of consumer protection and Affairs agency in Texas as well as your attorney - this is absolutely insane ! all this money for these - WE SHOULD NOT HAVE TO TOLERATE THIS!!!!!. If all of us who have been affected by this jump on the bandwagon and complain about this type of service - maybe we can explode a chip out of Sony to get thaem to admit to the issues here - I see no need for us all to be sending these things back to TX - Sony does have Authorized repair depots in every state - Sony - Get the info out to those centers for the repairs to happen !!
Tell the Attorney General to read this thread if they don't believe you.
My HS10 only has about 200 hours - but somehow I know I will get my turn come sooner or later as well with this issue. To those buying the HS20 - what are you thinking !!! ???.

[b3b0p]

OK, last night, I unplugged my precious baby before going to bed. I just got home, plugged it in, pressed power, closed my eyes, and prayed :)

I see Light! No problems once again. We will see how long this goes. Luckily sony gave me a free complementary lamp a few months ago. If this one goes, I am still going to call up and ask for another lamp.

But my offer still stands, anyone who wants a barely used HS10 with lamp just PM me or email. I would be willing to trade for a XGA DLP too. I would pay the difference too (interested in NEC 240, 260, HT1000 or similiar DLP). I don't see rainbows and am starting to get picky with blacks.

Chris

[placidman]

Greetings,

While this is certainly a serious concern for all HS10 owners, I can't see getting worked up while your unit is performing properly. I bought mine in the middle of September and after 105 hours I have no complaints. Don't misunderstand me though, each time I power it up I kind of hold my breath. I would never make light of this situation as it is really intolerable for those going through it. On the other hand at this point I have no complaints and am very satisfied with my unit. I hope that trend continues as there appear to be many HS10 owners who have used their units with no trouble.


I wish Swatskins the best of luck in resolving his situation.



Regards,

[sportster64]

maybe we need to see some replies from users who are NOT having the problems to see if it tips the scale back to even. It would be nice to see a lot of members post there experiences if they have no problems with lots of hours - what do you think gang - should we start another thread for those that are operating flawlessly with lots of hours. Maybe that is what we need to see to bolster our confidence in our projectors (if that is possible at this point) to be fair.

[Dr. Joe F]

HS10 users, check out the poll I am conducting:

Poll: HS10 Lamp Bug Upside Down?

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=316341

[swatkins]

Originally posted by placidman
Greetings,

Don't misunderstand me though, each time I power it up I kind of hold my breath.



I am glad you don't have problem yet. But I submit that if "each time I power it up I kind of hold my breath" is not a problem your not as picky as I am :)

ANYTIME I have to hold my breath, while pushing the power button on a 3,000.00 piece of SONY equipment, is one too many. I expect to hold my breath when turning the key on an old junker car. Holding my breath with a new state of the art projector is a heck of a lot different.

Steve


PS.......... Its now after 5 pm and the call from Sony, that I was promised this afternoon, has not arrived. So another night to worry about the state of my projector. Thanks Sony!

[gangrew]

Steve, I know how you feel. I personally think that this would not be as big a deal if the reps at sony would quit telling lies and making promises that they can't keep. We are all adults and don't need to be treated like children. If they need two months to wait for new parts, then they should provide some kind of replacement. The three times I have had to send my unit in for repair I could not get any kind of answer as to what had been done to fix it. The only real feedback is the parts list on the invoice. The last time it just listed "electrical adjustment". Well I'm done bitching for now. Think I'll see if my old junker projector will start and go watch a movie.


I am glad that some people have such good luck with their units. Gives us that have had problems some hope, because when this thing works it is easy to forget all the problems (for a couple hours anyway)

[shugazer9]

I too am in the Hold Your Breath camp. I took posession of my HS10 on May 1 (after waiting on CDW for 4 months) I have periodically had all the symptoms of the bug: false starts, lamp that wouldnt fully light, total unresponsiveness to any button pushes. I have always gotten the unit to work after a second start attempt or by unplugging the unit. Iv been on a good streak lately which makes me wonder whether it would be more harm than good to have it sent to Laredo. Since Sony counts the date of sale (Jan 1) as the beginning, I soon will have to make a decision. If I dont send it in to document problems, I will be SOL if it malfunctions after the warranty period is over. I have a 3-year warranty from Kemper on the unit, but I can only imagine the hassles of going through them for repair. What would you do in my situation and what is the recommended procedure for getting Sony to actually replace the suspected parts? Any advice would be greatly appreciated.

Rick

[gkfisher]

Originally posted by swatkins

Thats where I am now...... I am ready to join any lawsuit started. In fact I might just have my lawyer look into this....

Anyone that would buy a HS20 with the HS10 having this kind of service and problems really needs to have their doctor take a close look at their mental state :) [/B]


Are you kidding? What did you expect Sony to do? I may be biased since I bought an HS20 (and my head seems fine, but than again my wife sometimes wonders) , but this is much better support than I got from NEC when I had a CD-ROM drive fail in my PC or when my Maytag washer failed for the 3rd time in two years.

Now from reading this thread it does sound like some folks have had bad experiences with Sony, but yours doesn't sound quite so sinister as you probably feel like it was.

I think that a lot of consumers have unrealistic support expectations when they pay for budget items that are high in features. It really sucks, especially when it's YOUR product that fails. But if you want better service you're going to have to step up and pay for product that has more profit built in.

If you do ditch your HS10, I hope whatever replacement PJ you get works out well for you.

[placidman]

Originally posted by swatkins
I am glad you don't have problem yet. But I submit that if "each time I power it up I kind of hold my breath" is not a problem your not as picky as I am :)

ANYTIME I have to hold my breath, while pushing the power button on a 3,000.00 piece of SONY equipment, is one too many. I expect to hold my breath when turning the key on an old junker car. Holding my breath with a new state of the art projector is a heck of a lot different.

Steve




Greetings,

My point was that after reading threads like this it is easy to worry. I have no reason other than that to feel insecure about my HS10. As I stated earlier my unit have performed fine. I certainly am " picky " about my pj which is one reason why I just had it ISF calibrated. How can I complain about a pj which has so far operated just fine? I can't, and hopefully won't have to. Again I restate that for those with issues I can certainly understand your frustration.


Regards,

[jflynn]

My HS10 has been at Laredo for five weeks as of tomorrow (Friday). I sent it in after the bulb exploded. I had also had problems with the projector not starting several times. They are very good at giving me a status report when I call. Today they told me they are waiting for parts (base unit) and expect them the first week of November. Of course I want them to fix it correctly with the new parts, but this does seem like an unreasonable amount of time and I would think Sony would do something to compensate their customers for this inconvenience. An extra new bulb would be a nice gesture!

[Mac The Knife]

[i]
ANYTIME I have to hold my breath, while pushing the power button on a 3,000.00 piece of SONY equipment, is one too many. I expect to hold my breath when turning the key on an old junker car. Holding my breath with a new state of the art projector is a heck of a lot different.

[/B]

It's never fun to have problems with an expensive piece of equipment, but I think you'll find that even if you solve all of the HS10 specific issues, there will always be lamp striking issues. It just seems to be the nature of the beast. I've heard of lamp striking complaints on many different PJs, including $13,000-$17,000 DLP PJs and have decided that the only way to avoid it would be to buy a CRT PJ instead.

I sure hope they figure out how to use LEDs or semiconductor lasers in the near future.

[mngtcon]

I have 1100 hours on my original HS10 bulb and I just started experience a problem tonight. I turn the projector on - it starts up fine and I switch it to Digital input. It displays my HTPC picture just fine. After about 1 minute, the lamp goes out, my standby indicator flashes green, and the lamp/cover indicator stays yellow.

I tried restarting the projector at least 7 times, waiting up to an hour the last time, and the same cycle occurs everytime.

Having scanned through the two major threads regarding the lamp bug issue, I'm still a little confused if this is a lamp bug issue or (as the manual would indicate) just the bulb needing to be replaced - albeit a little earlier than I would have liked.

It seems most people having the lamp bug issue report the bulb not even starting before the lamp/cover turns yellow. Plus, after a few restarts, it seems most people eventually can get a sustained picture. In my case, I get a picture for about a minute before it goes through it's shut down routine. Plus, regardless how many times I try to restart it, it doesn't stay on.

Up to this point, after 8 months of use, the projector has worked very consistently. If the bulb is bad, wouldn't the "Please replace the Lamp" message appear?

Do you think its worth sending in (my warranty expires in December - I think) or is it time for a new bulb?

Thanks

[placidman]

Greetings,

It certainly sounds like the Lamp Cover problem. In this case there is a part of the lamp cover that activates the sensor switch. Over time that part deforms and prevents the lamp cover from activating the switch. This can trigger cover protection ( the lamp cover light ) and eventually prevent the unit from powering on. If this is the case the fix has been for Sony to replace the lamp cover assembly ( unit's base ).

This info was taken from Sony technical bulletin 30-2003-123 dated June 16, 2003. I assume that you have your HS10 mounted inverted. You can try turning it right side up and see what happens. Others have reported that their units worked after doing this. You can try reseating the lamp.



Regards,

[gmshoemaker]

Originally posted by mngtcon
Do you think its worth sending in (my warranty expires in December - I think) or is it time for a new bulb?

Thanks

Hi,

Ralph nailed it. Do you have a 1 year Japan warranty or a 2 year U.S. warranty? If it does expire in December, I recommend that you send it in. If 2 year, it is a tough call. Given your 8 month old serial number, I probably would send it in anyway rather than try another bulb. Some folks here have made copies of bulletins in regards to lamp cover, power supply and lamp base and argued that all of this should be changed. (I am not sure how successful that was, but it does seem to cover all of the known problems on various s/ns.) I may not have all of the details straight on this, but search through this thread under technical bulletin and you should find what you need.

Good Luck!

Gary

[mngtcon]

Originally posted by gmshoemaker
Hi,

Ralph nailed it. Do you have a 1 year Japan warranty or a 2 year U.S. warranty? If it does expire in December, I recommend that you send it in. If 2 year, it is a tough call. Given your 8 month old serial number, I probably would send it in anyway rather than try another bulb. Some folks here have made copies of bulletins in regards to lamp cover, power supply and lamp base and argued that all of this should be changed. (I am not sure how successful that was, but it does seem to cover all of the known problems on various s/ns.) I may not have all of the details straight on this, but search through this thread under technical bulletin and you should find what you need.

Good Luck!

Gary

Thanks for the advise people. This is a US warrantied product (purchased at CDW), so I guess I have more time than I originally thought. By the way, I never came across any warranty info in my box. Is this common?

This projector is mounted upside down (ceiling mounted). I believe the serial number is in the low 15000s, so it should be covered for the repair work listed in the Sony technical bulletin. I live close to a Sony repair center, but it would be a hassel to unmount the projector, then have to wait potentially weeks for its return. I also have a suspicion that the Sony techs would immediately diagnose the problem as being caused by an old bulb rather than admitting any other possibilities and send me on my way.

Given the bulb already has 1100 hours on it, I think I'm going to try installing a new bulb first, then see what happens. If it still fails, I would have already tried a new bulb and still have plenty time under warranty to get it repaired through the service bulletins.

I tend not to catch fine details in picture quality, but even I notice this original bulb has lost a lot of brightness from when it was new. So a new bulb is probably in order anyways. Kind of sucks.