My KD-30XS955 just up and died

[greg du jour]

Had it 4 months, worked like a champ right out of the box up until a couple of hours ago. I go to turn it on this evening, and it clicks and the standby light blinks for about 10 seconds (as usual) but then the screen stays black, no OSD, no response from any buttons on the set or remote. I see an occasional flash of a red, green and blue line at the top of the screen and I know this is a bad sign.

I got the extra coverage from Sony so I know (hope) I'll be taken care of, but four months? Four lousy months is all I get out of this box? :eek: :eek:

[lzzy]

Yup, that's about the average lifespan of this set. :rolleyes:

[kny3twalker]

Good thing I canceled my order of the Sony KD-30XS955. Sony makes cheap power supply.

well if this is case why buy a Sony LCD?

anyways have you tried to do the Sony powercycling tip, unplug the TV for any hour and then plug it back in and see if it works

also AFAIK (from Sony support management) normally within the first year for non XBR products they will cover not only the parts but the labor

just make sure they know you are pissed off

[regulat0r]

Ah crap I have an xbox 360 on the way and narrowed down my search into looking into this tv quite a bit. I hear it is awesome, will I regret purchasing one? Also doesn't the warranty on it cover that, or would I have to purchase an additional one through sony? :confused:

[kny3twalker]

the warranty is 90 days labor and 1 year parts

I have had mine for over a year with no problems

[regulat0r]

Ah cool, so you still think it would be a good tv to go for? Was actually planning on ordering one tomorrow until I read this post:(

[kny3twalker]

yes

[vader999]

You're always going to have the occasional lemon. It's simply the nature of any mass-produced product, from autos to computers to televisions. I'm sure that even the random Slinky is also malfucntioning. :-)

The thing to look at is the return rate/repair rate. Look at the various posts throughout this forum and you will notice that this set TYPICALLY is a well-performing set. On-line reviews and posts reveal the same thing. On the other hand, take a look at the latest Toshiba CRTs. Lots of problems there. So you know to avoid those H85's.

Sony did not become the TV leader by putting out bad products. The posts on this forum and elsewhere reveal that, while not perfect, they probably are as close as you're going to get in terms of quality and functionality.

[dsanbo]

A bit OT...but just to underscore the worth of Sony....
I've had a KV1207 since they first came out (varactor tuner...?? ;) ) and it's still running like a champ as a standby set in our bedroom....
About 10 years ago one of our cats had a furball while perched atop the set. Unknown until I turned it on later that day....an odor and smoke curled from the back of the cabinet.....I unplugged the set, waited about an hour, discharged the HV caps and proceeded to wipe off the circuit boards with denatured alcohol. I let the boards dry about another hour, replaced the case......voila!....Like new!
Not saying every Sony malfunction is as easily remedied.....Just pointing out that, on the whole, Sony DOES make a reliable product....like someone else posted...they don't gain a good reputation by making junk..... :D
Good luck with your 955 repair/replacement!

[greenland]

[QUOTE=Q of BanditZ]Absolutely not true. Please stop posting obvious FUD and misinformation like this.

The guy got unlucky and got a lemon. It happens. Get over it.

If some people are really credulous and stupid enough to outright base their purchasing decisions based on a couple of guys in some Internet thread having some bad luck?...

You get what you deserve. I have a bridge in Brooklyn I'd love to sell you.[/QUOTE]

I would love to buy your bridge, but I am scared about how dependable it will be. I read on the internet that one washed out last year around New Orleans. ;)

[greenland]

[QUOTE=greg du jour]Had it 4 months, worked like a champ right out of the box up until a couple of hours ago. I go to turn it on this evening, and it clicks and the standby light blinks for about 10 seconds (as usual) but then the screen stays black, no OSD, no response from any buttons on the set or remote. I see an occasional flash of a red, green and blue line at the top of the screen and I know this is a bad sign.

I got the extra coverage from Sony so I know (hope) I'll be taken care of, but four months? Four lousy months is all I get out of this box? :eek: :eek:[/QUOTE]

You got the extra coverage for a reason. Use it. Did you even contact the service provider yet. What sort of help can you get here. Every one's experience and usage, or misusage, habits are unique. One even canceled their order because they (and in this person's case, I mean they) said that the set was too heavy, and now are supposedly onto a Systemic Sony power box problem. Retroactive rationale; at it's finest. You posted because you have encountered a problem, and now those on the threshold of buying are getting scared off. All the many purchasers who have not encountered a problem have not posted how satisfied they are. Only Sony and the place of purchase can help you, not the murky assumptions of we disparate net spooks. Let us know what the outcome is.

[Lew Black]

Most problems appear in the first 90 days of use. After that they taper off until the usable lifespan is approached and then they rise again. It is called the "bathtub curve." It takes some break in for defective parts to fail. Just get it fixed under your warranty and don't worry about it. Lew

[Jerm357]

Ive had my 30XS955 for 6 months and its been nothing but outstanding. I am very happy with it. I never seen HD look this good also I dont think you could do any better in the 30" catagory.

[greg du jour]

So, the powercycling did the trick. Funny that crossed my mind but I thought it's probably a myth that phone service people tell to give consumers hope. Many thanks, kny3twalker.

[QUOTE=greenland]You got the extra coverage for a reason. Use it. Did you even contact the service provider yet. What sort of help can you get here. Every one's experience and usage, or misusage, habits are unique. [/QUOTE]

QED, greenland. Yes, I brought this up mainly to open a gripe thread, but in so doing, I hoped to learn from other peoples' similar experience and what do you know? I got a solution. That's the beauty of these forums - open discussion that anyone can glean knowledge from. If it happens to be knowledge that they don't want a particular item, then to each his own.

I'll close by confirming my belief that I got a fantastic television MODEL, and hopefully my particular UNIT holds up. :D

[lzzy]

[QUOTE=Q of BanditZ]Absolutely not true. Please stop posting obvious FUD and misinformation like this.

The guy got unlucky and got a lemon. It happens. Get over it.

If some people are really credulous and stupid enough to outright base their purchasing decisions based on a couple of guys in some Internet thread having some bad luck?...

You get what you deserve. I have a bridge in Brooklyn I'd love to sell you.[/QUOTE]


Lol, you missed the blue rolley eyed guy at the end of my sentence. It was a bad joke directed to the guy above me. :)

[kny3twalker]

Never Mind!
So, the powercycling did the trick. Funny that crossed my mind but I thought it's probably a myth that phone service people tell to give consumers hope. Many thanks, kny3twalker.


I figured that would work, I had a brown out which turned mine pink where it was suppose to be white, I unplugged it, gave it a minute, and then plugged it directly to the outlet for the better deguassing, powered up, and the TV was fine, let it run for a couple of minutes
turned off and then plugged it back into the surge protector

[SurfingMatt27]

It depends on how the quality control is where the tv is from that determines it's longetivity, the Ones in Mexico for some reason seem to be having the most problems lately compared to ones being made in the U.S.A in Pennsylvania like mine.

The sonys in Mexico seem to have poor quality control maybe this is why you see so many issues lately, i guess if your lucky you get a good set that lasts but that's not too hard,if the set lasts at least a year than your golden.

If i was looking to get a sony again i would make sure it's manufactured in Pennsylvania U.S.A since they seem to have better quality control and an all around better manufacturing factory. My sony was manufactured in Pennsylvania U.S.A manufactured in October 2004, and i have now had the tv for almost 2 and a half years now and i have had not one single problem since i have owned it.

[Q of BanditZ]

[quote=lzzy]
Lol, you missed the blue rolley eyed guy at the end of my sentence. It was a bad joke directed to the guy above me. :) [/quote]

Whoops! Sorry about that.

There's been a lot of real FUD and misinformation in recent days and weeks, so I was a bit jumpy there.

[biker19]

10/04 - 2/06 ~ 1.5 years no?

[Q of BanditZ]

[QUOTE=biker19]10/04 - 2/06 ~ 1.5 years no?[/QUOTE]

What's your point?

[kny3twalker]

It depends on how the quality control is where the tv is from that determines it's longetivity, the Ones in Mexico for some reason seem to be having the most problems lately compared to ones being made in the U.S.A in Pennsylvania like mine.

The sonys in Mexico seem to have poor quality control maybe this is why you see so many issues lately, i guess if your lucky you get a good set that lasts but that's not too hard,if the set lasts at least a year than your golden.

If i was looking to get a sony again i would make sure it's manufactured in Pennsylvania U.S.A since they seem to have better quality control and an all around better manufacturing factory. My sony was manufactured in Pennsylvania U.S.A manufactured in October 2004, and i have now had the tv for almost 2 and a half years now and i have had not one single problem since i have owned it.

while manufacturing may have been done in the US, AFAIK all the Sonys were assembled in Mexico or Japan

on the back of mine, it has all kinds of USA and one mexico stickers
just the same as the KDL-V32XBR1

I have not spent alot of time, reading all the stickers on the back of the TV
but I have a felling you are missing some important information in your statements

[SurfingMatt27]

Well it does says tokyo,japan in the back but it also says U.S.A Pennsylvania it does'nt say made in mexico with mine or anything Mexico for that matter only U.S.A.

I beleive mine and Justsc's are built in the same manufacturing plant in Pennsylvania.

You may be right in that the parts are made in Japan, but the actual tv was built in U.S.A so maybe that was what your trying to tell me correct?

[SurfingMatt27]

I was only making a point that tv's made in mexico have poor QC that was my point of the post.

And my point so far to all of these sony problems.If you good a good one then your lucky.

I don't want o get in a debate about it just wanted to make a point that most of these problematic sony tv's are the ones made in mexico.

[joebxr]

[QUOTE=SurfingMatt27]Well it does says tokyo,japan in the back but it also says U.S.A Pennsylvania it does'nt say made in mexico with mine or anything Mexico for that matter only U.S.A.

I beleive mine and Justsc's are built in the same manufacturing plant in Pennsylvania.

You may be right in that the parts are made in Japan, but the actual tv was built in U.S.A so maybe that was what your trying to tell me correct?[/QUOTE]
I believe what you have is a Sony "TUBE" manufactured in Pa., not the entire set. I don't believe they assembled sets in U.S., but made tubes in Pa., shipped to Mexico and then assembled.

As for earlier statement that if you buy Sony again you will look for one made in Pa...sorry, but you will be out of luck, as they closed/are closing that tube maufacturing site.

[QUOTE=SurfingMatt27]The sonys in Mexico seem to have poor quality control maybe this is why you see so many issues lately...[/QUOTE]
Is this data that is available to see? I would be interested to look at the figures if you would be so kind to provide a link.
Thanks

[kny3twalker]

I was only making a point that tv's made in mexico have poor QC that was my point of the post.

And my point so far to all of these sony problems.If you good a good one then your lucky.

I don't want o get in a debate about it just wanted to make a point that most of these problematic sony tv's are the ones made in mexico.

well I disagree that the Mexico TVs have QC problems

sorry but making all inclusive statements like that do not fly with me

Well it does says tokyo,japan in the back but it also says U.S.A Pennsylvania it does'nt say made in mexico with mine or anything Mexico for that matter only U.S.A.

I beleive mine and Justsc's are built in the same manufacturing plant in Pennsylvania.

You may be right in that the parts are made in Japan, but the actual tv was built in U.S.A so maybe that was what your trying to tell me correct?

I really do not know where the parts where made or where exactly it was assembled
but I got two TVs in my home that are perfect and both have a made in Mexico sticker

I believe what you have is a Sony "TUBE" manufactured in Pa., not the entire set. I don't believe they assembled sets in U.S., but made tubes in Pa., shipped to Mexico and then assembled.

sounds a little more reasonable than Matt's post

Is this data that is available to see? I would be interested to look at the figures if you would be so kind to provide a link.

he does not have any I guarantee that
he is just doing the same as Walter does in the LCD topic
creating FUD (word of the month)

[biker19]

[QUOTE=Q of BanditZ]What's your point?[/QUOTE]
The previous poster said that he had the set 2.5 years.

[Q of BanditZ]

[QUOTE=biker19]The previous poster said that he had the set 2.5 years.[/QUOTE]


I see.

In that case, you are correct. It's 1.5 years time since Oct. 2004, not 2.5 years.

[joebxr]

[QUOTE=joebxr]
Quote:
Originally Posted by SurfingMatt27
The sonys in Mexico seem to have poor quality control maybe this is why you see so many issues lately...

Is this data that is available to see? I would be interested to look at the figures if you would be so kind to provide a link.
Thanks[/QUOTE]
HELLO...HELLO...anyone there???? Can you lead us to the information that supports the Made in Mexico claim? I really would like to visit that data.
Thanks

[tudor]

For the original poster:
The same thing happened to me, and to a couple of other people on this forum. The power cycling worked for me as well, and the glitch never happened since (about 5 months ago).
After it happened, I called Sony to tell them about the problem. They told me to count how many times the red led blinks after I press power on the remote. That will help them diagnose the problem.
In case it happens again on your set, count how many times the led blinks, and then call customer support.
I'm sure you'll be fine though. Enjoy your set.

[Jinx]

I love the BS line about the average lifespan of this set.. some people! :) Or was that a joke? Meh.. Anyways i've only had mine about 20 days.. but its been GREAT so far! love it!

My cardboard box has a sticker that says "Television: made in mexico" on it.. I dont know if that means tube and all where MADE in mexico, or just assembled? or what not.. Its been working great, it has normal convergance and geoemtry issue's, nothing outlandish or extreme...

Either way, sony has been hit or miss with alot of their stuff, i think they got a big hit with this tv.. Mine was manufactured in jan 2005 btw.